All Systems Operational

Uptime over the past 90 days. View historical uptime.
Administration ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Engagement settings ? Operational
Distribution settings ? Operational
Channel settings ? Operational
Users management Operational
Statistics (conversations) ? Operational
Sending email ? Operational
Conversation Panel ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Conversation views ? Operational
90 days ago
100.0 % uptime
Today
Message exchange ? Operational
90 days ago
100.0 % uptime
Today
Conversation closure ? Operational
90 days ago
100.0 % uptime
Today
Conversation transfer ? Operational
90 days ago
100.0 % uptime
Today
Mirroring / Cobrowsing ? Operational
Canned answer ? Operational
Onsite Channels ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Call ? Operational
90 days ago
100.0 % uptime
Today
Video ? Operational
90 days ago
100.0 % uptime
Today
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Bot Operational
90 days ago
99.94 % uptime
Today
Copilot Shopper Operational
90 days ago
99.98 % uptime
Today
Copilot Agent ? Operational
90 days ago
100.0 % uptime
Today
Bot service (except IA features) Operational
90 days ago
99.84 % uptime
Today
Third Party Channels ? Operational
90 days ago
99.99 % uptime
Today
Facebook Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Operational
90 days ago
99.97 % uptime
Today
WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Visitor’s interface ? Operational
90 days ago
100.0 % uptime
Today
Engagement Notification ? Operational
90 days ago
100.0 % uptime
Today
iAdvize Messenger ? Operational
90 days ago
100.0 % uptime
Today
Mobile App (iOS/Android) Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Rest API ? Operational
90 days ago
100.0 % uptime
Today
GraphQL API ? Operational
90 days ago
100.0 % uptime
Today
Webhook ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 28, 2025

No incidents reported today.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
P2 - Limited Bot Presence
Resolved - Between August 19th 16:48 and August 20th 10:45, we experienced a disruption that affected the availability of certain Bots (Copilot + Workflow).

Due to a technical issue in the synchronization process, certain Bots were incorrectly shown as unavailable. This impacted only a subset of our clients, where some engagement notifications were not displayed, and conversation creation was reduced.

The issue was resolved on August 20th at 10:45 by restarting the impacted services.

We are adding automated monitoring and restart mechanisms to prevent this from happening again and to ensure faster recovery in case of future incidents.

We sincerely apologize for the inconvenience caused, and thank you for your understanding.
Aug 20, 15:57 CEST
Scheduled maintenance on August 20 : Core database migration
Completed - The scheduled maintenance has been completed.
Aug 20, 08:00 CEST
Verifying - Verification is currently underway for the maintenance items.
Aug 20, 07:08 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 06:30 CEST
Update - We will be undergoing scheduled maintenance during this time.
Aug 13, 17:09 CEST
Scheduled - WHAT & WHY
We will perform a maintenance on our main core database service on Wednesday, August 20, 2025, between 06:30 to 08:00 (CET):
This intervention aims to upgrade the database version to enhance the maintainability, stability, and performance of services that are central to the iAdvize platform.

IMPACTS ON COMPONENTS
- (Livechat app and Copilot for Shoppers) We anticipate a 15 to 30-minute interruption in the display of conversation notifications on your website. All channels will be affected (Chat/Call/Video/Social, ...)
- (Conversation panel) We anticipate a 15 to 30-minute interruption in the processing of conversations by agents
- (Administration app) No impact expected
- (Public API) No impact expected
- No modifications to platform features are expected

HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE
All iAdvize platform users (Admin/Manager/Agent/Visitor) will be affected by this maintenance.

MAINTENANCE PERIOD
- Paris, France (CET) : August 20, 06:30 - 08:00
- Asia/China: August 20, 12:30 - 14:00
- US/Eastern: August 20, 00:30 - 02:00
- US/Pacific: August 19, 21:30 - 23:00
Aug 11, 17:36 CEST
Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

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