All Systems Operational

Uptime over the past 90 days. View historical uptime.
Administration ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Engagement settings ? Operational
Distribution settings ? Operational
Channel settings ? Operational
Users management Operational
Statistics (conversations) ? Operational
Sending email ? Operational
90 days ago
100.0 % uptime
Today
Conversation Panel ? Operational
90 days ago
99.99 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Conversation views ? Operational
90 days ago
100.0 % uptime
Today
Message exchange ? Operational
90 days ago
99.97 % uptime
Today
Conversation closure ? Operational
90 days ago
99.97 % uptime
Today
Conversation transfer ? Operational
90 days ago
100.0 % uptime
Today
Mirroring / Cobrowsing ? Operational
Canned answer ? Operational
Onsite Channels ? Operational
90 days ago
99.99 % uptime
Today
Chat ? Operational
90 days ago
99.98 % uptime
Today
Call ? Operational
90 days ago
100.0 % uptime
Today
Video ? Operational
90 days ago
100.0 % uptime
Today
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Bot Operational
90 days ago
99.9 % uptime
Today
Copilot Shopper Operational
90 days ago
99.94 % uptime
Today
Copilot Agent ? Operational
90 days ago
99.94 % uptime
Today
Bot service (except IA features) Operational
90 days ago
99.81 % uptime
Today
Third Party Channels ? Operational
90 days ago
99.99 % uptime
Today
Facebook Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Operational
90 days ago
99.97 % uptime
Today
WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Visitor’s interface ? Operational
90 days ago
100.0 % uptime
Today
Engagement Notification ? Operational
90 days ago
100.0 % uptime
Today
iAdvize Messenger ? Operational
90 days ago
100.0 % uptime
Today
Mobile App (iOS/Android) Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Rest API ? Operational
90 days ago
100.0 % uptime
Today
GraphQL API ? Operational
90 days ago
100.0 % uptime
Today
Webhook ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 9, 2025

No incidents reported today.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025
P1 - Ongoing disruption on Copilot feature and Knowledges ingestion
Resolved - This incident has been resolved.
Oct 6, 17:52 CEST
Monitoring - The latest correction has been successfully completed.
Copilot is back and working as expected.
Oct 6, 10:53 CEST
Identified - As we are not seeing any improvement,
we are trying to implement another solution to mitigate the issue.
Oct 6, 10:27 CEST
Monitoring - We have implemented a solution to mitigate the problem.
We are monitoring Copilot.
Oct 6, 10:14 CEST
Investigating - We are continuing to investigate this issue.
Oct 6, 09:42 CEST
Identified - We are looking for alternatives to restore the platform to normal operation as quickly as possible.
Oct 6, 09:38 CEST
Update - The issue is identified:
Looks like we are facing connexion issues between iAdvize and our LLM provider.
We are investigating further.
Oct 6, 09:36 CEST
Investigating - The copilot feature is facing issues. Message processing is significantly slower.
The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down.

We suspect a network failure at our LLM provider.
Oct 6, 09:30 CEST
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

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