All Systems Operational
Administration
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Operational
Login
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Operational
Engagement settings
?
Operational
Distribution settings
?
Operational
Channel settings
?
Operational
Users management
Operational
Statistics
Operational
Sending email
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Operational
Conversation Panel
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Operational
Login
?
Operational
Conversation views
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Operational
Message exchange
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Operational
Conversation closure
?
Operational
Conversation transfert
?
Operational
Mirroring / Cobrowsing
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Operational
Canned answer
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Operational
Onsite Channels
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Operational
Chat
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Operational
Call
?
Operational
Video
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Operational
Mobile SDK
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Operational
Third Party Channels
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Operational
X
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Operational
Facebook
Operational
Facebook Messenger
Operational
WhatsApp
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Operational
SMS
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Operational
Visitor’s interface
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Operational
Engagement Notification
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Operational
iAdvize Messenger
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Operational
Mobile App (SDK Only)
Operational
APIs
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Operational
Rest API
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Operational
GraphQL API
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Operational
Webhook
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Operational
Bot
Operational
Copilot Shopper
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Operational
Copilot Agent
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Operational
Bot service (except IA features)
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled maintenance for October 10 : Messaging service manual restart
Oct 10, 2024 07:30-08:00 CEST
WHAT & WHY
We will perform a minor maintenance on our messaging service on Thrusday, October 10, between 07:30 to 08:00 (CET).
This action aim to made a manual restart of system in order to improve stability and performances.
IMPACTS ON COMPONENTS
- (Administration) We don't expect any disruption. The administration will be operational.
- (Conversation Panel and Mobile app) We expect minor disturbances on the processing of conversations. The conversation panel and mobile app may have error messages on connection.
- (Website) We expect minor disturbances on the processing of conversations. Conversation notifications display on websites can be interrupted.
- (Public API Rest and GraphQL endpoints) We don't expect any disruption on these public endpoints.
- No modifications to platform features are expected.
HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE
Only Agents using Conversation Panel/Mobile app and Visitors from websites are concerned by this maintenance.
Adminstrators and Managers are not concerned.
MAINTENANCE PERIOD
- Paris, France (CET) : October 10, 07:30 - 08:00
- Asia/China: October 10, 13:30 - 14:00
- US/Eastern: October 10, 01:30 - 02:00
- US/Pacific: October 9, 22:30 - 23:00
Posted on Oct 04, 2024 - 17:34 CEST
We will perform a minor maintenance on our messaging service on Thrusday, October 10, between 07:30 to 08:00 (CET).
This action aim to made a manual restart of system in order to improve stability and performances.
IMPACTS ON COMPONENTS
- (Administration) We don't expect any disruption. The administration will be operational.
- (Conversation Panel and Mobile app) We expect minor disturbances on the processing of conversations. The conversation panel and mobile app may have error messages on connection.
- (Website) We expect minor disturbances on the processing of conversations. Conversation notifications display on websites can be interrupted.
- (Public API Rest and GraphQL endpoints) We don't expect any disruption on these public endpoints.
- No modifications to platform features are expected.
HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE
Only Agents using Conversation Panel/Mobile app and Visitors from websites are concerned by this maintenance.
Adminstrators and Managers are not concerned.
MAINTENANCE PERIOD
- Paris, France (CET) : October 10, 07:30 - 08:00
- Asia/China: October 10, 13:30 - 14:00
- US/Eastern: October 10, 01:30 - 02:00
- US/Pacific: October 9, 22:30 - 23:00
Posted on Oct 04, 2024 - 17:34 CEST