iAdvize (HA) Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Administration Operational

90 days ago

100.0 % uptime

Today

90 days ago

100.0 % uptime

Today

Engagement settings Operational

Distribution settings Operational

Channel settings Operational

Users management Operational

Statistics Operational

Sending email Operational

Conversation Panel Operational

90 days ago

100.0 % uptime

Today

90 days ago

100.0 % uptime

Today

Conversation views Operational

90 days ago

100.0 % uptime

Today

Message exchange Operational

90 days ago

100.0 % uptime

Today

Conversation closure Operational

90 days ago

100.0 % uptime

Today

Conversation transfert Operational

90 days ago

100.0 % uptime

Today

Mirroring / Cobrowsing Operational

Canned answer Operational

Onsite Channels Operational

90 days ago

100.0 % uptime

Today

Chat Operational

90 days ago

100.0 % uptime

Today

Call Operational

90 days ago

100.0 % uptime

Today

Video Operational

90 days ago

100.0 % uptime

Today

Mobile SDK Operational

90 days ago

100.0 % uptime

Today

Third Party Channels Operational

90 days ago

99.98 % uptime

Today

Twitter Operational

90 days ago

100.0 % uptime

Today

Facebook Operational

90 days ago

100.0 % uptime

Today

Facebook Messenger Operational

90 days ago

100.0 % uptime

Today

WhatsApp Operational

90 days ago

99.9 % uptime

Today

SMS Operational

90 days ago

100.0 % uptime

Today

Visitor’s interface Operational

90 days ago

100.0 % uptime

Today

Engagement Notification Operational

90 days ago

100.0 % uptime

Today

iAdvize Messenger Operational

90 days ago

100.0 % uptime

Today

Mobile App Operational

90 days ago

100.0 % uptime

Today

Bot Operational

90 days ago

99.95 % uptime

Today

APIs Operational

90 days ago

100.0 % uptime

Today

Rest API Operational

90 days ago

100.0 % uptime

Today

GraphQL API Operational

90 days ago

100.0 % uptime

Today

Webhook Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 28, 2022

No incidents reported today.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

Slowdowns on the platform

Resolved - After a monitoring period, we close this incident.
Thank you for your patience and understanding.
Nov 25, 17:27 CET

Monitoring - We have noticed an improvement in the last few minutes and are monitoring the activity of the platform.
Nov 25, 10:15 CET

Update - The slowdowns concern the whole platform. We are restarting some services and increasing the capacity of the servers.
Nov 25, 09:57 CET

Investigating - We are currently experiencing slowdowns on the platform with difficulties in displaying the desk.
Our technical team is mobilized.

Next update in 15min
Nov 25, 09:42 CET

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

Scheduled maintenance on the 17h of November : Whatsapp messages processing service scale-up

Completed - The scheduled maintenance has been completed.
Nov 17, 01:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:30 CET

Scheduled - *WHAT & WHY*
We will perform a maintenance on the Whatsapp messages processing database on Thursday, November 17, 2022, between 00:30 to 01:30 UTC+1.
This action aims to scale-up the database dedicated to Whatsapp message treatment from the iAdvize platform.

*IMPACTS ON COMPONENTS*
- The reception and processing of Whatsapp messages from the iAdvize discussion panel will be temporarily cut off.
- No modifications to platform features are expected.

*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE*
If your agents process Whatsapp messages from iAdvize discussion panel, you will be concerned by this maintenance.

*MAINTENANCE PERIOD*
- Paris, France (UTC+1) : November 17, 00:30 - 01:30
- Asia/China: November 17, 07:30 - 08:30
- US/Eastern: November 16, 18:30 - 19:30
- US/Pacific: November 16, 15:30 - 16:30
Nov 10, 18:08 CET

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.

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