Minor Service Outage
Administration
Partial Outage
Login
Operational
Engagement settings
Operational
Distribution settings
Operational
Channel settings
Operational
Users management
Operational
Statistics (conversations)
Operational
Sending email
Operational
Knowledge
Partial Outage
Conversation Panel (Desk)
Operational
Login
Operational
Conversation views
Operational
Message exchange
Operational
Conversation closure
Operational
Conversation transfer
Operational
Mirroring / Cobrowsing
Operational
Canned answer
Operational
Bots
Operational
AI Shopping Assistant
Operational
Copilot for Agent
Operational
Bot service (except AI features)
Operational
Onsite Channels
Operational
Chat
Operational
Video
Operational
Mobile SDK
Operational
Third Party Channels
Operational
Facebook
Operational
Facebook Messenger
Operational
WhatsApp
Operational
SMS
Operational
Visitor’s interface
Operational
Engagement Notification
Operational
iAdvize Messenger
Operational
Mobile App (iOS/Android)
Operational
APIs
Operational
Rest API
Operational
GraphQL API
Operational
Webhook
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled maintenance on June 17 : Database Engine Upgrade Jun 17, 2026 07:00-07:30 CEST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 16, 2026 - 17:11 CEST
Jun 16, 2026 - 17:11 CEST
Scheduled -
**WHAT & WHY**
Following the incident that occurred on June 15 (https://status.iadvize.com/incidents/1p1qtc80zh2h), we will perform an emergency maintenance on our database engines to improve performance and stability.
Maintenance window: Wednesday, June 17, 2026, from 07:00 to 07:30 CET
**IMPACTS ON COMPONENTS**
During this maintenance window, we will need to temporarily stop several critical services related to Knowledge base management.
These knowledge bases are used to provide information to our AI Shopping Assistants solution.
The following interruption is expected approximately 10-15 minutes:
AI Shopping Assistants
- Temporary interruption in conversation processing by AI Shopping Assistants
Administration Interface
- Temporary interruption in Knowledge management
**Important**: No changes to platform features will be made during this maintenance. No action is required on your end.
**MAINTENANCE PERIOD**
- Paris, France (CET) : June 17, 07:00 - 07:30
- Asia/China (CST): June 17, 13:00 - 13:30
- US Eastern (EST) : June 17, 01:00 - 01:30
- US Pacific (PST): June 16, 22:00 - 22:30
Jun 16, 2026 - 17:10 CEST
Following the incident that occurred on June 15 (https://status.iadvize.com/incidents/1p1qtc80zh2h), we will perform an emergency maintenance on our database engines to improve performance and stability.
Maintenance window: Wednesday, June 17, 2026, from 07:00 to 07:30 CET
**IMPACTS ON COMPONENTS**
During this maintenance window, we will need to temporarily stop several critical services related to Knowledge base management.
These knowledge bases are used to provide information to our AI Shopping Assistants solution.
The following interruption is expected approximately 10-15 minutes:
AI Shopping Assistants
- Temporary interruption in conversation processing by AI Shopping Assistants
Administration Interface
- Temporary interruption in Knowledge management
**Important**: No changes to platform features will be made during this maintenance. No action is required on your end.
**MAINTENANCE PERIOD**
- Paris, France (CET) : June 17, 07:00 - 07:30
- Asia/China (CST): June 17, 13:00 - 13:30
- US Eastern (EST) : June 17, 01:00 - 01:30
- US Pacific (PST): June 16, 22:00 - 22:30
Jun 16, 2026 - 17:10 CEST