All Systems Operational
Administrator app ? Operational
Agent app ? Operational
Website widget Operational
Mobile app (for Community Agent ) Operational
API ? Operational
Conversation message delivery Operational
Chat service Operational
Call Service Operational
Video service Operational
Messenger conversation service Operational
Twitter conversation service Operational
Facebook conversation service Operational
Whatsapp conversation service Operational
Inner components ? Operational
Mirroring ? Operational
Reporting ? Operational
Community livefeed Operational
Call Recording Operational
API Call Operational
Call meeting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Website chat message delivery uptime
Fetching
Past Incidents
May 27, 2017

No incidents reported today.

May 26, 2017

No incidents reported.

May 25, 2017

No incidents reported.

May 24, 2017

No incidents reported.

May 23, 2017

No incidents reported.

May 22, 2017
Resolved - Stats are back to normal.
Our cluster was fully restored
May 22, 19:10 CEST
Identified - Two nodes of our statistics cluster have crashed. Restart is in progress. Stats will be available soon.
May 22, 16:38 CEST
Completed - The scheduled maintenance has been completed.
May 22, 13:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 13:15 CEST
Scheduled - We will be conducting scheduled server maintenance on Monday, 22 of May.

Our mirroring service is migrating to our new infrastructure.
Pay attention the service will now be hosted on a dynamic IP range and any firewall rule based on the IP will not work anymore.
One can refer to this article for more information: https://help.iadvize.com/hc/en-gb/articles/202520376

Despite all of the precautions we take, there is still a low risk to encounter service disruption on iAdvize mirroring service.

Date: Monday, 22 of May
- Starting time: 1:15 pm*
- Ending time: 1:45 pm*
- Duration: 30 minutes

Consequences: Service temporarily unavailable
- Estimated downtime: 5 minutes
- Platform: High Availability
- Access: agent, community expert

Our team will keep on monitoring our services during this maintenance time, in order to limit potential impacts on iAdvize.

Your iAdvize team

* UTC +2 : Current local time in Paris, France
May 17, 16:06 CEST
May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017
Resolved - Since our last changes yesterday morning, we didn't notice any problem for the past 24 hours.
We consider that the incident can be closed. Our technical team will monitor the activity during this weekend and the following days.
We will also publish a Postmortem in the next days.
May 19, 17:22 CEST
Update - We applied several changes this morning.
At this time the chat volume is back to normal. We keep monitoring the activity.
May 18, 15:29 CEST
Update - Since our intervention of yesterday evening, the number of chat conversations has significantly increased. The situation is not yet back to normal.
We continue to monitor the activity. In the meantime, our technical team will apply new fixes this morning to stabilize our platform.
We will continue to provide additional updates going forward.
May 18, 09:56 CEST
Monitoring - The problem is probably due to a cache corruption. An intervention is currently ongoing to mitigate the consequences. We will then monitor the situation to confirm that it is fixed.
May 17, 17:46 CEST
Update - We are still investigating the issue. We will continue to provide additional updates going forward.
May 17, 15:31 CEST
Identified - Our technical team has identified the origin of the issue and implemented some logs to get more information.
Logs allowed us to have a better visibility of what's going wrong, and help us to elaborate a fix.
May 17, 12:07 CEST
Investigating - We have identified some perturbations on the chat initialization process. When a visitor tries to start a conversation, he can receive an unavailability message in response. You may receive less chats than usually.
Our technical team is currently investigating on this issue.
May 17, 10:44 CEST
May 17, 2017
Resolved - This incident has been resolved.
May 17, 10:13 CEST
Monitoring - After an update on our servers, calls reception is back to normal since the middle of the afternoon.
Thank you for your patience.
May 16, 17:57 CEST
Identified - We have detected issues on calls reception. A vocal error "an application error has occurred" can be heard when picking up the phone.
Our R&D team has identified the cause of this issue. They are working on a hotfix.
May 16, 14:55 CEST
May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.