Update - We are continuing to work on a fix for this issue on chat transfer.

In addition, between 3:25pm and 3:36pm slowdowns have impacted the volume of incoming conversations (this issue is now solved).
Jun 19, 15:03 CEST
Identified - An incident is currently impacting the chat conversation transfer. As a consequence chat bots will not be able to transfer conversations to your agents.
Jun 19, 14:52 CEST
Administrator Web App   ? Operational
Agent Web App   ? Operational
Website widget   Operational
Mobile app (for Community Agent )   Operational
API   ? Operational
Conversation message delivery Major Outage
Chat service   Degraded Performance
Call Service   Operational
Video service   Operational
Messenger conversation service   Operational
Twitter conversation service   Operational
Facebook conversation service   Operational
Whatsapp conversation service (beta)   Operational
Bot service (beta)   Major Outage
Inner components ? Operational
Mirroring   ? Operational
Reporting   ? Operational
Community livefeed   Operational
Call Recording   Operational
API Call   Operational
Call meeting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Application Access Uptime
Fetching
Past Incidents
Jun 18, 2018
Resolved - After monitoring the activity of our platform since our last intervention, we didn't notice any new perturbations. The situation is back to normal.

Thanks a lot for your patience.
Jun 18, 18:27 CEST
Monitoring - Due to a database overload, the incoming contacts were unstable between 3:17 PM to 3:38 PM.
The situation is now back to normal, our technical team continues the monitoring of our infrastructure.
Thank you for your patience.
Jun 18, 16:19 CEST
Identified - The cause of the incident has been identified, we are actively working on a fix to correct this issue as soon as possible.
Jun 18, 15:38 CEST
Update - We are continuing to investigate this issue.
Jun 18, 15:37 CEST
Investigating - We are investigating on a problem concerning notifications (chat buttons / invitations / messages) that are not displayed on your website.
The consequence is a decrease of incoming contacts.
Jun 18, 15:35 CEST
Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018
Resolved - Our technical team has identified the cause of this issue and deployed a patch to solve this incident. All our services are now operating normally.

If your agents still cannot open social messages, please ask them to refresh their discussion panel.
Thank you for your patience.
Jun 13, 13:51 CEST
Identified - The cause of the incident has been identified, we are actively working on a fix to correct this issue as soon as possible.
Jun 13, 11:48 CEST
Investigating - There is currently an incident on Social channels and SMS. Currently when clicking a message in the picking list, the conversation window does not open.

We are working to restore the service and will update you as we learn more.
Jun 13, 10:03 CEST
Completed - The scheduled maintenance has been completed.
Jun 13, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 01:00 CEST
Update - Reminder : A maintenance will be performed on our servers next night (13th of June) between 1:00 AM (UTC+1) to 4:00 AM (UTC+1). During this time, you will have perturbations on the agent app.
Jun 12, 17:16 CEST
Scheduled - In order to upgrade to the last public version, we will perform a maintenance on our Ejabberd servers between 1:00 AM (UTC+1) to 4:00 AM (UTC+1) on 13th of June.
During this time, you will have perturbations on the agent app.
Thank you for your understanding.
Jun 7, 15:46 CEST
Jun 12, 2018
Resolved - This incident has been resolved.
Jun 12, 09:36 CEST
Monitoring - The situation is now back to normal, our technical team continues the monitoring of our infrastructure.
Jun 11, 17:51 CEST
Investigating - Our technical team is investigating on slowdowns on our platform. It may impact the volume of incoming conversations, the access to some pages in the iAdvize administration and discussion panel.
Jun 11, 16:48 CEST
Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018

No incidents reported.

Jun 6, 2018

No incidents reported.

Jun 5, 2018
Resolved - This incident has been resolved.
Jun 5, 18:36 CEST
Monitoring - Our technical team's intervention has solved the problem, the situation is now back to normal.
Jun 5, 17:46 CEST
Investigating - We are investigating on a problem concerning notifications (chat buttons / invitations / messages) that are not displayed on your website.
The consequence is a decrease of incoming contacts.
Jun 5, 17:38 CEST