All Systems Operational
Administrator Web App   ? Operational
Agent Web App   ? Operational
Website widget   Operational
Mobile app (for Community Agent )   Operational
API   ? Operational
Conversation message delivery Operational
Chat service   Operational
Call Service   Operational
Video service   Operational
Messenger conversation service   Operational
Twitter conversation service   Operational
Facebook conversation service   Operational
Whatsapp conversation service (beta)   Operational
Bot service (beta)   Operational
Inner components ? Operational
Mirroring   ? Operational
Reporting   ? Operational
Community livefeed   Operational
Call Recording   Operational
API Call   Operational
Call meeting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Application Access Uptime
Fetching
Past Incidents
Sep 21, 2018

No incidents reported today.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018
Platform maintenance : security upgrade
Completed - The scheduled maintenance has been completed.
Sep 18, 10:00 CEST
Verifying - Verification is currently underway for the maintenance items.
Sep 18, 07:25 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 07:00 CEST
Scheduled - On Tuesday September 18th, we will upgrade the SSL protocol used by our web servers from TLS v1, TLS v1.1 and TLS v1.2 to TLS v1.2 only.
Both TLS v1 and TLS v1.1 are insecure due to the use of the SHA1 and MD5 cyphers.
TLS v1.2 use secured protocols like SHA256 or SHA384 instead of SHA1.

There is no impact on the solution.
Only obsolete web browsers could be impacted with this upgrade. You can test your browser on this page : https://www.ssllabs.com/ssltest/viewMyClient.html

No service disruption is expected during this maintenance.
Aug 31, 17:19 CEST
Sep 17, 2018

No incidents reported.

Sep 16, 2018
Service outage
Postmortem - Read details
Sep 17, 11:02 CEST
Resolved - After monitoring the activity of our platform since our last intervention, we didn't notice any new perturbations.
Sep 16, 14:03 CEST
Monitoring - The situation is now back to normal, all services are operating normally since 12:52pm (UTC+2). We appreciate your patience as we worked through this and apologize for the inconvenience.

Our technical team continues the monitoring of our infrastructure.
Sep 16, 13:18 CEST
Update - Our technical team has performed an intervention. Some services are back, however the situation is not yet back to normal.

We will update as we have more information.
Sep 16, 12:29 CEST
Identified - Our platform is currently not fully reachable, this incident is impacting all our services. Our technical team is currently looking into the issue, we will update you as we learn more.
Sep 16, 11:07 CEST
Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

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