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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled maintenance on February 11 : Database Engine Upgrade (Session 1 of 2) Feb 11, 2026 06:00-07:30 CET
**WHAT & WHY**
We will perform scheduled maintenance on our database engines to upgrade to a newer version, improving stability, performance, and maintainability.
Due to the complexity of this operation, we have planned two maintenance sessions. This notification covers the first session only.
Maintenance window: Wednesday, February 11, 2026, from 06:00 to 07:30 CET
The second session is scheduled for the following day.
**IMPACTS ON COMPONENTS**
During this maintenance window, we will need to temporarily stop several critical services.
The following interruptions are expected, each lasting approximately 30-45 minutes:
Livechat & Copilot Shopper
- Temporary interruption in conversation notification display on your website
- Affects all channels: Chat, Call, Video, Social Networks
Conversation Panel
- Temporary interruption in conversation processing by human agents
Administration Interface
- Temporary interruption in access to configuration settings and statistical reports
Public API
- Temporary interruption in API availability
Important: No changes to platform features or functionality will be made during this maintenance.
**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE**
All iAdvize platform users are affected by this maintenance:
- Administrators
- Managers
- Agents
- Website visitors
**MAINTENANCE PERIOD**
- Paris, France (CET) : February 11, 06:00 - 07:30
- Asia/China (CST): February 11, 13:00 - 14:30
- US Eastern (EST) : February 11, 00:00 - 01:30
- US Pacific (PST): February 10, 21:00 - 22:30
Posted on Feb 02, 2026 - 17:49 CET
We will perform scheduled maintenance on our database engines to upgrade to a newer version, improving stability, performance, and maintainability.
Due to the complexity of this operation, we have planned two maintenance sessions. This notification covers the first session only.
Maintenance window: Wednesday, February 11, 2026, from 06:00 to 07:30 CET
The second session is scheduled for the following day.
**IMPACTS ON COMPONENTS**
During this maintenance window, we will need to temporarily stop several critical services.
The following interruptions are expected, each lasting approximately 30-45 minutes:
Livechat & Copilot Shopper
- Temporary interruption in conversation notification display on your website
- Affects all channels: Chat, Call, Video, Social Networks
Conversation Panel
- Temporary interruption in conversation processing by human agents
Administration Interface
- Temporary interruption in access to configuration settings and statistical reports
Public API
- Temporary interruption in API availability
Important: No changes to platform features or functionality will be made during this maintenance.
**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE**
All iAdvize platform users are affected by this maintenance:
- Administrators
- Managers
- Agents
- Website visitors
**MAINTENANCE PERIOD**
- Paris, France (CET) : February 11, 06:00 - 07:30
- Asia/China (CST): February 11, 13:00 - 14:30
- US Eastern (EST) : February 11, 00:00 - 01:30
- US Pacific (PST): February 10, 21:00 - 22:30
Posted on Feb 02, 2026 - 17:49 CET
Scheduled maintenance on February 12 : Database Engine Upgrade (Session 2 of 2) Feb 12, 2026 06:00-07:30 CET
**WHAT & WHY**
We will perform scheduled maintenance on our database engines to upgrade to a newer version, improving stability, performance, and maintainability.
Due to the complexity of this operation, we have planned two maintenance sessions. This notification covers the second session.
Maintenance window: Thursday, February 12, 2026, from 06:00 to 07:30 CET
**IMPACTS ON COMPONENTS**
During this maintenance window, we will need to temporarily stop several critical services.
The following interruptions are expected, each lasting approximately 30-45 minutes:
Livechat & Copilot Shopper
- Temporary interruption in conversation notification display on your website
- Affects all channels: Chat, Call, Video, Social Networks
Conversation Panel
- Temporary interruption in conversation processing by human agents
Administration Interface
- Temporary interruption in access to configuration settings and statistical reports
Public API
- Temporary interruption in API availability
Important: No changes to platform features or functionality will be made during this maintenance.
**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE**
All iAdvize platform users are affected by this maintenance:
- Administrators
- Managers
- Agents
- Website visitors
**MAINTENANCE PERIOD**
- Paris, France (CET) : February 12, 06:00 - 07:30
- Asia/China (CST): February 12, 13:00 - 14:30
- US Eastern (EST) : February 12, 00:00 - 01:30
- US Pacific (PST): February 11, 21:00 - 22:30
Posted on Feb 02, 2026 - 17:53 CET
We will perform scheduled maintenance on our database engines to upgrade to a newer version, improving stability, performance, and maintainability.
Due to the complexity of this operation, we have planned two maintenance sessions. This notification covers the second session.
Maintenance window: Thursday, February 12, 2026, from 06:00 to 07:30 CET
**IMPACTS ON COMPONENTS**
During this maintenance window, we will need to temporarily stop several critical services.
The following interruptions are expected, each lasting approximately 30-45 minutes:
Livechat & Copilot Shopper
- Temporary interruption in conversation notification display on your website
- Affects all channels: Chat, Call, Video, Social Networks
Conversation Panel
- Temporary interruption in conversation processing by human agents
Administration Interface
- Temporary interruption in access to configuration settings and statistical reports
Public API
- Temporary interruption in API availability
Important: No changes to platform features or functionality will be made during this maintenance.
**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE**
All iAdvize platform users are affected by this maintenance:
- Administrators
- Managers
- Agents
- Website visitors
**MAINTENANCE PERIOD**
- Paris, France (CET) : February 12, 06:00 - 07:30
- Asia/China (CST): February 12, 13:00 - 14:30
- US Eastern (EST) : February 12, 00:00 - 01:30
- US Pacific (PST): February 11, 21:00 - 22:30
Posted on Feb 02, 2026 - 17:53 CET