All Systems Operational
Administration ? Operational
90 days ago
99.99 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Engagement settings ? Operational
Distribution settings ? Operational
Channel settings ? Operational
Users management ? Operational
Statistics ? Operational
90 days ago
99.99 % uptime
Today
Sending email ? Operational
Conversation Panel ? Operational
90 days ago
99.99 % uptime
Today
Login ? Operational
90 days ago
99.99 % uptime
Today
Conversation views ? Operational
90 days ago
100.0 % uptime
Today
Message exchange ? Operational
90 days ago
99.99 % uptime
Today
Conversation closure ? Operational
90 days ago
100.0 % uptime
Today
Conversation transfert ? Operational
90 days ago
100.0 % uptime
Today
Mirroring / Cobrowsing ? Operational
Canned answer ? Operational
Onsite Channels ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Call ? Operational
90 days ago
100.0 % uptime
Today
Video ? Operational
90 days ago
100.0 % uptime
Today
Third Party Channels ? Operational
90 days ago
99.99 % uptime
Today
Twitter ? Operational
90 days ago
99.99 % uptime
Today
Facebook ? Operational
90 days ago
99.99 % uptime
Today
Facebook Messenger ? Operational
90 days ago
99.99 % uptime
Today
WhatsApp ? Operational
90 days ago
99.99 % uptime
Today
SMS ? Operational
90 days ago
99.99 % uptime
Today
Mobile SDK ? Operational
90 days ago
99.99 % uptime
Today
Visitor’s interface ? Operational
90 days ago
100.0 % uptime
Today
Engagement Notification ? Operational
90 days ago
100.0 % uptime
Today
iAdvize Messenger ? Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Bot ? Operational
90 days ago
99.98 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Rest API ? Operational
90 days ago
100.0 % uptime
Today
GraphQL API ? Operational
90 days ago
100.0 % uptime
Today
Webhook ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 13, 2021

No incidents reported today.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021
Completed - The scheduled maintenance has been completed.
Apr 1, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 07:30 CEST
Scheduled - *WHAT & WHY*
Our technical team will be performing an update of our messaging servers in order to ensure better performance and stability of the iAdvize platform.
This will occur on Thursday, April 1st, 7:30 AM - 8:00 AM UTC+2 (Paris Time).

*IMPACTS ON COMPONENTS*
Even if the update should only take a few minutes, you might notice the following effects :
- The connection to the iAdvize Desk might be perturbed with error messages or disconnections.
- All contact elements (contact buttons, invitations or engagement messages) might not be displayed on your websites.
- All iAdvize based BOTs and third-party BOTs can be offline.
- No modifications on platform features are expected.

*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE*
During this maintenance:
- Your Agents will still have access to iAdvize Desk, however they won't have incoming conversations or will experience random error messages or disconnections.
- Your bot will not be able to handle visitor requests.
- The iAdvize administration for Managers/Administrators will not be impacted.

*MAINTENANCE PERIOD*
- UTC+2 (Paris, France): April 1, 7:30 AM - 8:00 AM
- US/Pacific: March 31, 10:30 PM - 11:00 PM
- US/Eastern: April 1, 1:30 AM - 2:00 AM
- Asia/China: April 1, 1:30 PM - 2:00 PM
Mar 29, 14:35 CEST
Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.