All Systems Operational
Administration ? Operational
90 days ago
99.98 % uptime
Today
Login ? Operational
90 days ago
99.98 % uptime
Today
Engagement settings ? Operational
Distribution settings ? Operational
Channel settings ? Operational
Users management ? Operational
Statistics ? Operational
90 days ago
99.99 % uptime
Today
Sending email ? Operational
Conversation Panel ? Operational
90 days ago
99.98 % uptime
Today
Login ? Operational
90 days ago
99.97 % uptime
Today
Conversation views ? Operational
90 days ago
99.98 % uptime
Today
Message exchange ? Operational
90 days ago
99.99 % uptime
Today
Conversation closure ? Operational
90 days ago
99.99 % uptime
Today
Conversation transfert ? Operational
90 days ago
99.99 % uptime
Today
Mirroring / Cobrowsing ? Operational
Canned answer ? Operational
Onsite Channels ? Operational
90 days ago
99.99 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Call ? Operational
90 days ago
99.98 % uptime
Today
Video ? Operational
90 days ago
100.0 % uptime
Today
Third Party Channels ? Operational
90 days ago
99.81 % uptime
Today
Twitter ? Operational
90 days ago
99.97 % uptime
Today
Facebook ? Operational
90 days ago
99.97 % uptime
Today
Facebook Messenger ? Operational
90 days ago
99.97 % uptime
Today
WhatsApp ? Operational
90 days ago
99.97 % uptime
Today
SMS ? Operational
90 days ago
98.99 % uptime
Today
Mobile SDK ? Operational
90 days ago
99.97 % uptime
Today
Visitor’s interface ? Operational
90 days ago
100.0 % uptime
Today
Engagement Notification ? Operational
90 days ago
100.0 % uptime
Today
iAdvize Messenger ? Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Bot ? Operational
90 days ago
99.99 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Rest API ? Operational
90 days ago
100.0 % uptime
Today
GraphQL API ? Operational
90 days ago
100.0 % uptime
Today
Webhook ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 14, 2021

No incidents reported today.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Completed - The scheduled maintenance has been completed.
Jun 10, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:01 CEST
Scheduled - *WHAT & WHY*
We will perform a maintenance on iAdvize based bots on Thursday, June 10 at 9am UTC+2.
This maintenance will consist of deactivating bots that have not processed any conversation for more than 2 months.
We note that many iAdvize based bot have been created but are not used today which impacts the performance of active bots.
This action aims to improve the performance of active bots.

*IMPACTS ON COMPONENTS*
- Active iAdvize based bots which have not processed any conversation for more than 2 months will be disabled.
- All active iAdvize based bots handling conversations on a regular basis will not be impacted.
- All active Third-party bots will not be impacted.
- No modifications to platform features are expected.

*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE*
You can check the "Contact / Activity" report over the last 2 months to see if your iAdvize based bots have handled at least one conversation. If not and the bot is active, it will be disabled.
Bots that were created less than 2 months ago and have not processed any conversations will not be disabled.
Of course you can manually reactivate your bots using the settings page if necessary.

*MAINTENANCE PERIOD*
- UTC+2 (Paris, France): June 10, 2021, 9:00AM
- US/Pacific: June 10, 2021, 12:00AM
- US/Central: June 10, 2021, 3:00AM
- US/Eastern: June 10, 2021, 3:00PM
Jun 8, 10:32 CEST
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021
Completed - The scheduled maintenance has been completed.
Jun 2, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:30 CEST
Scheduled - *WHAT & WHY*
Our technical team will be performing an update of our Livehat engagement database in order to ensure better performance and stability of the iAdvize platform.
This will occur on Wednesday, June 2nd, 6:30 AM - 8:00 AM UTC+2 (Paris Time).

*IMPACTS*
During the update, you may notice the following effects :
- All contact elements (contact buttons, invitations or engagement messages) will not be displayed on your websites.
- iAdvize based BOTs will not be displayed to visitors. Third-party BOTs will be displayed and functional.
- Social channels listening by iAdvize (Facebook, Messenger, Twitter, SMS, Whatsapp) will be functional except for iAdvize SDK.
- The connection to the conversation panel will be functional for Agents/Experts but the flow of incoming conversions will be very low.
- The iAdvize administration for Managers/Administrators will be functional except for Engagement configuration. This last part will be inaccessible.
- No modifications on platform features are expected.

*MAINTENANCE PERIOD*
- UTC+2 (Paris, France): June 2, 6:30 AM - 8:00 AM
- US/Pacific: June 1, 9:30 PM - 11:00 PM
- US/Eastern: June 2, 0:30 AM - 2:00 AM
- Asia/China: June 2, 12:30 AM - 2:00 PM
May 26, 11:41 CEST
Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.