All Systems Operational
Administration
Operational
Accessible from iadvize.com/admin/, this is the interface used to manage channel settings, customize iAdvize messenger, define your targeting strategy, view statistics, manage user accounts…
Login
Operational
Connection to the administration (via login form or SSO)
Engagement settings
Operational
Engagement strategy configuration interface (campaign, targeting rule, notification builder and chatbox builder, etc.)
Distribution settings
Operational
Conversation distribution configuration interface (rules and groups of distributions, distribution modes, etc.)
Channel settings
Operational
Conversation channel parameters interface (call handling mode, automatic messages, activation of the satisfaction survey, etc.)
Users management
Operational
Statistics
Operational
Consultation of closed conversations.
Sending email
Operational
All emails sent by the iAdvize platform (Asynchronous response notification, Export of statistical data in CSV, password reset, etc.).(Exports, Asynchrone notification, Reset password).
Conversation Panel
Operational
Accessible from iadvize.com/pupitre/, the conversation panel is the graphical interface to manage conversations.
Login
Operational
Connection to the conversation panel (via login form or SSO)
Conversation views
Operational
Display conversations (dialog window) in the conversation panel
Message exchange
Operational
Feature to send and receive messages during a conversation
Conversation closure
Operational
Conversation closure feature
Conversation transfert
Operational
Feature to transfer a conversation to another user or to a distribution rule
Mirroring / Cobrowsing
Operational
Feature allowing to visualize the navigation of the visitor on the site and to take control of it if necessary
Canned answer
Operational
Feature to use pre-recorded answers
Onsite Channels
Operational
Conversation channels offered from your website
Chat
Operational
The operation of the Chat channel in synchronous or asynchronous mode
Call
Operational
The operation of the call instant or call meeting channel
Video
Operational
The operation of the Video channel
Mobile SDK
Operational
Operation of the Mobile App channel based on the iAdvize mobile SDK installed on your own mobile application
Third Party Channels
Operational
Conversation channels offered outside of your website
Twitter
Operational
The operation of the twitter channel
Facebook
Operational
The operation of the Facebook channel
Facebook Messenger
Operational
The operation of the FB Messenger channel
WhatsApp
Operational
The operation of the WhatsApp channel
SMS
Operational
The operation of the SMS channel
Visitor’s interface
Operational
All the visual elements that allow visitors to your site to interact with a respondent.
Engagement Notification
Operational
Engagement notifications allow visitors to engage in conversation. For example: a floating button, a fixed button, a chatbox, etc.
iAdvize Messenger
Operational
Visitor interface that allows him to communicate with a respondent through different channels and modify his privacy or notification settings
Mobile App
Operational
The iAdvize mobile application used by the agents or experts
Bot
Operational
A bot is an automated respondent. A predefined and specific scenario allows it to interact with online visitors.
APIs
Operational
Toolkit provided by iAdvize to retrieve datas from iAdvize through Rest API, GraphQL API, Webhooks. Documentation here : https://developers.iadvize.com/
Rest API
Operational
https://developers.iadvize.com/documentation/rest-api
GraphQL API
Operational
https://developers.iadvize.com/documentation/graphql-api
Webhook
Operational
https://developers.iadvize.com/documentation/webhooks
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.