All Systems Operational
Administration
Operational
Login
Operational
Engagement settings
Operational
Distribution settings
Operational
Channel settings
Operational
Users management
Operational
Statistics (conversations)
Operational
Sending email
Operational
Knowledge
Operational
Conversation Panel (Desk)
Operational
Login
Operational
Conversation views
Operational
Message exchange
Operational
Conversation closure
Operational
Conversation transfer
Operational
Mirroring / Cobrowsing
Operational
Canned answer
Operational
Bots
Operational
AI Shopping Assistant
Operational
Copilot for Agent
Operational
Bot service (except AI features)
Operational
Onsite Channels
Operational
Chat
Operational
Video
Operational
Mobile SDK
Operational
Third Party Channels
Operational
Facebook
Operational
Facebook Messenger
Operational
WhatsApp
Operational
SMS
Operational
Visitor’s interface
Operational
Engagement Notification
Operational
iAdvize Messenger
Operational
Mobile App (iOS/Android)
Operational
APIs
Operational
Rest API
Operational
GraphQL API
Operational
Webhook
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled maintenance on October 22 : Database Engine Upgrade (Session 1 of 2) Oct 22, 2026 06:30-07:30 CEST
**WHAT & WHY**
We will perform scheduled maintenance on our underlying database infrastructure to upgrade it to a newer version. This upgrade will improve stability, performance, and maintainability.
Due to the complexity of this operation, the maintenance will be carried out in two separate sessions. This notification concerns the first session.
Maintenance window: Thursday, October 22, 2026, from 06:30 to 07:30 Paris time
Expected service interruption: approximately 30 minutes during this window
**IMPACT ON SERVICES**
During the maintenance window, some services will be temporarily unavailable:
Conversation notifications and AI Shopping Assistant
- Conversation notifications will be temporarily unavailable on your website.
- The AI Shopping Assistant will be temporarily unavailable on your website.
Conversation Panel
- Human agents will be temporarily unable to process conversations.
Administration interface
- No interruption expected.
Public API
- No interruption expected.
**MAINTENANCE PERIOD**
- Paris, France: October 22, 06:30 to 07:30 CEST
- China Standard Time: October 22, 12:30 to 13:30 CST
- US Eastern Time: October 22, 00:30 to 01:30 EDT
- US Pacific Time: October 21, 21:30 to 22:30 PDT
We will provide updates on our status page throughout the maintenance.
Posted on Oct 13, 2026 - 14:48 CEST
We will perform scheduled maintenance on our underlying database infrastructure to upgrade it to a newer version. This upgrade will improve stability, performance, and maintainability.
Due to the complexity of this operation, the maintenance will be carried out in two separate sessions. This notification concerns the first session.
Maintenance window: Thursday, October 22, 2026, from 06:30 to 07:30 Paris time
Expected service interruption: approximately 30 minutes during this window
**IMPACT ON SERVICES**
During the maintenance window, some services will be temporarily unavailable:
Conversation notifications and AI Shopping Assistant
- Conversation notifications will be temporarily unavailable on your website.
- The AI Shopping Assistant will be temporarily unavailable on your website.
Conversation Panel
- Human agents will be temporarily unable to process conversations.
Administration interface
- No interruption expected.
Public API
- No interruption expected.
**MAINTENANCE PERIOD**
- Paris, France: October 22, 06:30 to 07:30 CEST
- China Standard Time: October 22, 12:30 to 13:30 CST
- US Eastern Time: October 22, 00:30 to 01:30 EDT
- US Pacific Time: October 21, 21:30 to 22:30 PDT
We will provide updates on our status page throughout the maintenance.
Posted on Oct 13, 2026 - 14:48 CEST
Scheduled maintenance on October 29 : Database Engine Upgrade (Session 2 of 2) Oct 29, 2026 06:30-07:30 CET
**WHAT & WHY**
We will perform the second scheduled maintenance session on our underlying database infrastructure as part of the upgrade to a newer version. This upgrade will improve stability, performance, and maintainability.
Due to the complexity of this operation, the maintenance is being carried out in two separate sessions. This notification concerns the second session.
Maintenance window: Thursday, October 29, 2026, from 06:30 to 07:30 Paris time
Expected service interruption: approximately 30 minutes during this window
*IMPACT ON SERVICES*
During the maintenance window, the following services will be temporarily unavailable:
Administration interface
- The Administration interface will be temporarily unavailable.
Public API
- The Public API will be temporarily unavailable.
The following services will not be impacted:
Conversation notifications and AI Shopping Assistant
- Conversation notifications will remain available.
- The AI Shopping Assistant will remain available on your website.
Conversation Panel
- Human agents will be able to continue processing conversations as usual.
*MAINTENANCE PERIOD*
- Paris, France: October 29, 06:30 to 07:30 CEST
- China Standard Time: October 29, 12:30 to 13:30 CST
- US Eastern Time: October 29, 00:30 to 01:30 EDT
- US Pacific Time: October 28, 21:30 to 22:30 PDT
We will provide updates on our status page throughout the maintenance.
Posted on Oct 13, 2026 - 14:55 CEST
We will perform the second scheduled maintenance session on our underlying database infrastructure as part of the upgrade to a newer version. This upgrade will improve stability, performance, and maintainability.
Due to the complexity of this operation, the maintenance is being carried out in two separate sessions. This notification concerns the second session.
Maintenance window: Thursday, October 29, 2026, from 06:30 to 07:30 Paris time
Expected service interruption: approximately 30 minutes during this window
*IMPACT ON SERVICES*
During the maintenance window, the following services will be temporarily unavailable:
Administration interface
- The Administration interface will be temporarily unavailable.
Public API
- The Public API will be temporarily unavailable.
The following services will not be impacted:
Conversation notifications and AI Shopping Assistant
- Conversation notifications will remain available.
- The AI Shopping Assistant will remain available on your website.
Conversation Panel
- Human agents will be able to continue processing conversations as usual.
*MAINTENANCE PERIOD*
- Paris, France: October 29, 06:30 to 07:30 CEST
- China Standard Time: October 29, 12:30 to 13:30 CST
- US Eastern Time: October 29, 00:30 to 01:30 EDT
- US Pacific Time: October 28, 21:30 to 22:30 PDT
We will provide updates on our status page throughout the maintenance.
Posted on Oct 13, 2026 - 14:55 CEST