Accessible from iadvize.com/admin/, this is the interface used to manage channel settings, customize iAdvize messenger, define your targeting strategy, view statistics, manage user accounts…
Operational
90 days ago
100.0
% uptime
Today
Login
Connection to the administration (via login form or SSO)
Conversation distribution configuration interface (rules and groups of distributions, distribution modes, etc.)
Operational
Channel settings
Conversation channel parameters interface (call handling mode, automatic messages, activation of the satisfaction survey, etc.)
Operational
Users management
Operational
Statistics
Consultation of closed conversations.
Operational
Sending email
All emails sent by the iAdvize platform (Asynchronous response notification, Export of statistical data in CSV, password reset, etc.).(Exports, Asynchrone notification, Reset password).
Operational
Conversation Panel
Accessible from iadvize.com/pupitre/, the conversation panel is the graphical interface to manage conversations.
Operational
90 days ago
99.98
% uptime
Today
Login
Connection to the conversation panel (via login form or SSO)
Operational
90 days ago
99.93
% uptime
Today
Conversation views
Display conversations (dialog window) in the conversation panel
Operational
90 days ago
100.0
% uptime
Today
Message exchange
Feature to send and receive messages during a conversation
Operational
90 days ago
100.0
% uptime
Today
Conversation closure
Conversation closure feature
Operational
90 days ago
100.0
% uptime
Today
Conversation transfert
Feature to transfer a conversation to another user or to a distribution rule
Operational
90 days ago
100.0
% uptime
Today
Mirroring / Cobrowsing
Feature allowing to visualize the navigation of the visitor on the site and to take control of it if necessary
Operational
Canned answer
Feature to use pre-recorded answers
Operational
Onsite Channels
Conversation channels offered from your website
Operational
90 days ago
99.98
% uptime
Today
Chat
The operation of the Chat channel in synchronous or asynchronous mode
Operational
90 days ago
99.98
% uptime
Today
Call
The operation of the call instant or call meeting channel
Operational
90 days ago
99.98
% uptime
Today
Video
The operation of the Video channel
Operational
90 days ago
99.98
% uptime
Today
Mobile SDK
Operation of the Mobile App channel based on the iAdvize mobile SDK installed on your own mobile application
Operational
90 days ago
99.98
% uptime
Today
Third Party Channels
Conversation channels offered outside of your website
Operational
90 days ago
100.0
% uptime
Today
Twitter
The operation of the twitter channel
Operational
90 days ago
100.0
% uptime
Today
Facebook
The operation of the Facebook channel
Operational
90 days ago
100.0
% uptime
Today
Facebook Messenger
The operation of the FB Messenger channel
Operational
90 days ago
100.0
% uptime
Today
WhatsApp
The operation of the WhatsApp channel
Operational
90 days ago
100.0
% uptime
Today
SMS
The operation of the SMS channel
Operational
90 days ago
100.0
% uptime
Today
Visitor’s interface
All the visual elements that allow visitors to your site to interact with a respondent.
Operational
90 days ago
100.0
% uptime
Today
Engagement Notification
Engagement notifications allow visitors to engage in conversation. For example: a floating button, a fixed button, a chatbox, etc.
Operational
90 days ago
100.0
% uptime
Today
iAdvize Messenger
Visitor interface that allows him to communicate with a respondent through different channels and modify his privacy or notification settings
Operational
90 days ago
100.0
% uptime
Today
Mobile App
The iAdvize mobile application used by the agents or experts
Operational
90 days ago
100.0
% uptime
Today
Bot
A bot is an automated respondent. A predefined and specific scenario allows it to interact with online visitors.
Operational
90 days ago
99.97
% uptime
Today
APIs
Toolkit provided by iAdvize to retrieve datas from iAdvize through Rest API, GraphQL API, Webhooks. Documentation here : https://developers.iadvize.com/