Since our last changes yesterday morning, we didn't notice any problem for the past 24 hours.
We consider that the incident can be closed. Our technical team will monitor the activity during this weekend and the following days.
We will also publish a Postmortem in the next days.
May 19, 17:22 CEST
We applied several changes this morning.
At this time the chat volume is back to normal. We keep monitoring the activity.
May 18, 15:29 CEST
Since our intervention of yesterday evening, the number of chat conversations has significantly increased. The situation is not yet back to normal.
We continue to monitor the activity. In the meantime, our technical team will apply new fixes this morning to stabilize our platform.
We will continue to provide additional updates going forward.
May 18, 09:56 CEST
The problem is probably due to a cache corruption. An intervention is currently ongoing to mitigate the consequences. We will then monitor the situation to confirm that it is fixed.
May 17, 17:46 CEST
We are still investigating the issue. We will continue to provide additional updates going forward.
May 17, 15:31 CEST
Our technical team has identified the origin of the issue and implemented some logs to get more information.
Logs allowed us to have a better visibility of what's going wrong, and help us to elaborate a fix.
May 17, 12:07 CEST
We have identified some perturbations on the chat initialization process. When a visitor tries to start a conversation, he can receive an unavailability message in response. You may receive less chats than usually.
Our technical team is currently investigating on this issue.
May 17, 10:44 CEST