All Systems Operational
Administration ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Engagement settings ? Operational
Distribution settings ? Operational
Channel settings ? Operational
Users management ? Operational
Statistics ? Operational
90 days ago
100.0 % uptime
Today
Sending email ? Operational
Conversation Panel ? Operational
90 days ago
99.99 % uptime
Today
Login ? Operational
90 days ago
99.99 % uptime
Today
Conversation views ? Operational
90 days ago
100.0 % uptime
Today
Message exchange ? Operational
90 days ago
99.98 % uptime
Today
Conversation closure ? Operational
90 days ago
100.0 % uptime
Today
Conversation transfert ? Operational
90 days ago
100.0 % uptime
Today
Mirroring / Cobrowsing ? Operational
Canned answer ? Operational
Onsite Channels ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Call ? Operational
90 days ago
100.0 % uptime
Today
Video ? Operational
90 days ago
100.0 % uptime
Today
Third Party Channels ? Operational
90 days ago
99.99 % uptime
Today
Twitter ? Operational
90 days ago
99.99 % uptime
Today
Facebook ? Operational
90 days ago
99.99 % uptime
Today
Facebook Messenger ? Operational
90 days ago
99.98 % uptime
Today
WhatsApp ? Operational
90 days ago
99.99 % uptime
Today
SMS ? Operational
90 days ago
99.99 % uptime
Today
Mobile SDK ? Operational
90 days ago
99.99 % uptime
Today
Visitor’s interface ? Operational
90 days ago
100.0 % uptime
Today
Engagement Notification ? Operational
90 days ago
100.0 % uptime
Today
iAdvize Messenger ? Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Bot ? Operational
90 days ago
99.97 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Rest API ? Operational
90 days ago
100.0 % uptime
Today
GraphQL API ? Operational
90 days ago
100.0 % uptime
Today
Webhook ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 5, 2021

No incidents reported today.

Mar 4, 2021
Resolved - No issue has been detected since the last update, this incident has been resolved.
Mar 4, 14:18 CET
Monitoring - The incident is now resolved, the situation is back to normal.

If you still notice presence issues for some agents, we advise them to refresh the conversation panel or disconnect / reconnect from iAdvize.

Please not that during the incident, the availability of bots was also impacted.
Mar 4, 10:34 CET
Investigating - We are currently experiencing issues on the agent's connection detection.

The connection to iAdvize for some agents may not be taken into account properly, or their status in the supervision may not match their actual presence.
Agents may also have experienced disconnections.

Our technical team is working on resolving this incident as soon as possible.
Mar 4, 10:26 CET
Mar 3, 2021
Resolved - This incident has been resolved.
Mar 3, 19:24 CET
Monitoring - A technical intervention has been performed in order to bring back online the iAdvize bots, the situation is now back to normal.

We will keep monitoring the evolution of the bots' connection in the following hours.
Mar 3, 17:38 CET
Update - We are continuing to investigate this issue.
Mar 3, 17:18 CET
Investigating - Our technical team is currently investigating issues on the availability of our bot service.

More information to come as we learn more about the cause of this incident and its consequences.
Mar 3, 17:11 CET
Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021
Completed - The scheduled maintenance has been completed.
Feb 23, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 07:00 CET
Scheduled - *WHAT & WHY*
Our technical team will be performing an update of our infrastructure dedicated to Facebook channels (Fanpage + Messenger) in order to benefit from new patches, better performance and stability.
This will occur on Tuesday, February, 23, 7:00 - 8:00 UTC+1.

*IMPACTS ON COMPONENTS*
During this update:
- Receiving and sending Facebook and Messenger messages can be disturbed and delayed
- No modifications on platform features are expected

*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE*
During this maintenance:
- If your agents process conversions from Facebook or Facebook Messenger, they will be affected by this maintenance. If not, the discussion panel will not be impacted
- The iAdvize administration for Managers and Administrators will not be impacted

*MAINTENANCE PERIOD*
- UTC+1 (Paris, France): February 23, 7:00 AM - 8:00 AM
- US/Pacific: February 22, 10:00 PM - 11:00 PM
- US/Eastern: February 23, 1:00 AM - 2:00 AM
- Asia/China: February 23, 2:00 PM - 3:00 PM
Feb 15, 16:08 CET
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.