iAdvize (HA) Status

Service disruption

Update - We are continuing to work on a fix for this issue on chat transfer.

In addition, between 3:25pm and 3:36pm slowdowns have impacted the volume of incoming conversations (this issue is now solved).
Jun 19, 15:03 CEST

Identified - An incident is currently impacting the chat conversation transfer. As a consequence chat bots will not be able to transfer conversations to your agents.
Jun 19, 14:52 CEST

Administrator Web App Operational

Agent Web App Operational

Website widget Operational

Mobile app (for Community Agent ) Operational

API Operational

Conversation message delivery Major Outage

Chat service Degraded Performance

Call Service Operational

Video service Operational

Messenger conversation service Operational

Twitter conversation service Operational

Facebook conversation service Operational

Whatsapp conversation service (beta) Operational

Bot service (beta) Major Outage

Inner components Operational

Mirroring Operational

Reporting Operational

Community livefeed Operational

Call Recording Operational

API Call Operational

Call meeting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Application Access Uptime

Fetching

Past Incidents

Jun 18, 2018

Service disruption - iAdvize notifications not displayed on website

Resolved - After monitoring the activity of our platform since our last intervention, we didn't notice any new perturbations. The situation is back to normal.

Thanks a lot for your patience.
Jun 18, 18:27 CEST

Monitoring - Due to a database overload, the incoming contacts were unstable between 3:17 PM to 3:38 PM.
The situation is now back to normal, our technical team continues the monitoring of our infrastructure.
Thank you for your patience.
Jun 18, 16:19 CEST

Identified - The cause of the incident has been identified, we are actively working on a fix to correct this issue as soon as possible.
Jun 18, 15:38 CEST

Update - We are continuing to investigate this issue.
Jun 18, 15:37 CEST

Investigating - We are investigating on a problem concerning notifications (chat buttons / invitations / messages) that are not displayed on your website.
The consequence is a decrease of incoming contacts.
Jun 18, 15:35 CEST

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

Service disruption on Social channels and SMS

Resolved - Our technical team has identified the cause of this issue and deployed a patch to solve this incident. All our services are now operating normally.

If your agents still cannot open social messages, please ask them to refresh their discussion panel.
Thank you for your patience.
Jun 13, 13:51 CEST

Identified - The cause of the incident has been identified, we are actively working on a fix to correct this issue as soon as possible.
Jun 13, 11:48 CEST

Investigating - There is currently an incident on Social channels and SMS. Currently when clicking a message in the picking list, the conversation window does not open.

We are working to restore the service and will update you as we learn more.
Jun 13, 10:03 CEST

Platform maintenance : Ejabberd service

Completed - The scheduled maintenance has been completed.
Jun 13, 04:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 01:00 CEST

Update - Reminder : A maintenance will be performed on our servers next night (13th of June) between 1:00 AM (UTC+1) to 4:00 AM (UTC+1). During this time, you will have perturbations on the agent app.
Jun 12, 17:16 CEST

Scheduled - In order to upgrade to the last public version, we will perform a maintenance on our Ejabberd servers between 1:00 AM (UTC+1) to 4:00 AM (UTC+1) on 13th of June.
During this time, you will have perturbations on the agent app.
Thank you for your understanding.
Jun 7, 15:46 CEST

Jun 12, 2018

Slowdowns on our platform

Resolved - This incident has been resolved.
Jun 12, 09:36 CEST

Monitoring - The situation is now back to normal, our technical team continues the monitoring of our infrastructure.
Jun 11, 17:51 CEST

Investigating - Our technical team is investigating on slowdowns on our platform. It may impact the volume of incoming conversations, the access to some pages in the iAdvize administration and discussion panel.
Jun 11, 16:48 CEST

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018

No incidents reported.

Jun 6, 2018

No incidents reported.

Jun 5, 2018

Service disruption - iAdvize notifications not displayed on website

Resolved - This incident has been resolved.
Jun 5, 18:36 CEST

Monitoring - Our technical team's intervention has solved the problem, the situation is now back to normal.
Jun 5, 17:46 CEST

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