All Systems Operational
Administrator Web App   ? Operational
Agent Web App   ? Operational
Website widget   Operational
Mobile app (for Agent & Ambassador)   Operational
API   ? Operational
Conversation message delivery Operational
Chat service   Operational
Call Service   Operational
Video service   Operational
Messenger conversation service   Operational
Twitter conversation service   Operational
Facebook conversation service   Operational
Bot service (beta)   Operational
Inner components ? Operational
Mirroring   ? Operational
Reporting   ? Operational
Community livefeed   Operational
Call Recording   Operational
API Call   Operational
Call meeting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Application Access Uptime
Fetching
Past Incidents
Feb 19, 2019

No incidents reported today.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

Feb 5, 2019
Resolved - After monitoring the activity of our platform, we didn't notice any new perturbations on statistics. The situation is back to normal since 9am.

As mentioned in the previous message, data between February 4th 3pm (UTC+1) and February 5th 8:59am (UTC+1) is currently still being updated. This process takes time and should finish during the night.
Feb 5, 18:00 CET
Monitoring - The cause of the issue has been identified and solved.
Presence reports & targeting rule trigger/display from today 9am is properly displayed.

However please note that data between February 4th 3pm (UTC+1) and February 5th 8:59am (UTC+1) is still not displayed.
We have launched a statistic update for that timeframe, this process takes several hours and will be finished by the end of the day.

Thank you for your patience.
Feb 5, 10:49 CET
Investigating - Since yesterday - February 4th 3pm (UTC+1) - the presence reports are no longer updated.
It is also impacting:
- the targeting rule trigger and display count from the contacts reports
- the access to these statistics indicators from the API

The other statistics reports (Contacts / Sales / Satisfaction) are not impacted.

We are currently working on the restoration of the service.
Feb 5, 09:45 CET