All Systems Operational
Administration
Operational
Login
Operational
Engagement settings
Operational
Distribution settings
Operational
Channel settings
Operational
Users management
Operational
Statistics (conversations)
Operational
Sending email
Operational
Knowledge
Operational
Conversation Panel (Desk)
Operational
Login
Operational
Conversation views
Operational
Message exchange
Operational
Conversation closure
Operational
Conversation transfer
Operational
Mirroring / Cobrowsing
Operational
Canned answer
Operational
Bots
Operational
AI Shopping Assistant
Operational
Copilot for Agent
Operational
Bot service (except AI features)
Operational
Onsite Channels
Operational
Chat
Operational
Video
Operational
Mobile SDK
Operational
Third Party Channels
Operational
Facebook
Operational
Facebook Messenger
Operational
WhatsApp
Operational
SMS
Operational
Visitor’s interface
Operational
Engagement Notification
Operational
iAdvize Messenger
Operational
Mobile App (iOS/Android)
Operational
APIs
Operational
Rest API
Operational
GraphQL API
Operational
Webhook
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled maintenance on August 27 : Backend Infrastructure Upgrade Aug 27, 2026 07:00-07:30 CEST
**WHAT & WHY**
We will perform scheduled maintenance on our backend infrastructure to upgrade to a newer version, improving stability, performance, and maintainability.
Maintenance window: Thursday, August 27, 2026, from 07:00 to 07:30 CET
**IMPACTS ON COMPONENTS**
During this maintenance window, we will need to temporarily stop several critical services across iAdvize platform. We expect a 15-min disruption.
AI Shopping Assistants for Shoppers
- Temporary interruption in conversation processing
Conversation Panel for Human agents
- Temporary interruption in conversation processing
Administration Interface for Administrators and Managers
- Temporary interruption in access to configuration settings and statistical reports
Public API
- Temporary interruption in API availability
**MAINTENANCE PERIOD**
- Paris, France (CET) : August 27, 07:00 - 07:30
- Asia (CST): August 27, 13:00 - 13:30
- US Eastern (EST) : August 27, 01:00 - 01:30
- US Pacific (PST): August 26, 22:00 - 22:30
Posted on Aug 21, 2026 - 10:34 CEST
We will perform scheduled maintenance on our backend infrastructure to upgrade to a newer version, improving stability, performance, and maintainability.
Maintenance window: Thursday, August 27, 2026, from 07:00 to 07:30 CET
**IMPACTS ON COMPONENTS**
During this maintenance window, we will need to temporarily stop several critical services across iAdvize platform. We expect a 15-min disruption.
AI Shopping Assistants for Shoppers
- Temporary interruption in conversation processing
Conversation Panel for Human agents
- Temporary interruption in conversation processing
Administration Interface for Administrators and Managers
- Temporary interruption in access to configuration settings and statistical reports
Public API
- Temporary interruption in API availability
**MAINTENANCE PERIOD**
- Paris, France (CET) : August 27, 07:00 - 07:30
- Asia (CST): August 27, 13:00 - 13:30
- US Eastern (EST) : August 27, 01:00 - 01:30
- US Pacific (PST): August 26, 22:00 - 22:30
Posted on Aug 21, 2026 - 10:34 CEST