The scheduled maintenance has been completed.
Sep 17, 07:30 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 07:00 CEST
*WHAT & WHY*
Our technical team will be performing a migration of our messaging servers to a different datacenter in order to ensure better performance of the iAdvize platform.
This will occur on Thursday, September 17, 7:00 - 7:30 UTC+2.
*IMPACTS ON COMPONENTS*
During this migration:
- The connection to the iAdvize Desk will be perturbed with error messages or disconnections.
- All contact elements (contact buttons, invitations or engagement messages) will not be displayed on your websites.
- All iAdvize based BOTs and third-party BOTs will be offline during this maintenance.
- No modifications on platform features are expected.
*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE*
During this maintenance:
- Your Agents will still have access to iAdvize Desk, however they won't have incoming conversations or will experience random error messages or disconnections.
- The iAdvize administration for Managers/Administrators will not be impacted.
- UTC+2 (Paris, France): September 17, 7:00 AM - 7:30 AM
- US/Pacific: September 16, 10:00 PM - 10:30 PM
- US/Eastern: September 17, 1:00 AM - 1:30 AM
- Asia/China: September 17, 1:00 PM - 1:30 PM
Sep 11, 17:19 CEST