iAdvize (HA) Status

All Systems Operational

Administrator Web App Operational

Agent Web App Operational

Website widget Operational

Mobile app (for Agent & Ambassador) Operational

API Operational

Conversation message delivery Operational

Chat service Operational

Call Service Operational

Video service Operational

Messenger conversation service Operational

Twitter conversation service Operational

Facebook conversation service Operational

Bot service (beta) Operational

Inner components Operational

Mirroring Operational

Reporting Operational

Community livefeed Operational

Call Recording Operational

API Call Operational

Call meeting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Application Access Uptime

Fetching

Past Incidents

Feb 19, 2019

No incidents reported today.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

Feb 5, 2019

Service disruption - iAdvize statistics

Resolved - After monitoring the activity of our platform, we didn't notice any new perturbations on statistics. The situation is back to normal since 9am.

As mentioned in the previous message, data between February 4th 3pm (UTC+1) and February 5th 8:59am (UTC+1) is currently still being updated. This process takes time and should finish during the night.
Feb 5, 18:00 CET

Monitoring - The cause of the issue has been identified and solved.
Presence reports & targeting rule trigger/display from today 9am is properly displayed.

However please note that data between February 4th 3pm (UTC+1) and February 5th 8:59am (UTC+1) is still not displayed.
We have launched a statistic update for that timeframe, this process takes several hours and will be finished by the end of the day.

Thank you for your patience.
Feb 5, 10:49 CET

Investigating - Since yesterday - February 4th 3pm (UTC+1) - the presence reports are no longer updated.
It is also impacting:
- the targeting rule trigger and display count from the contacts reports
- the access to these statistics indicators from the API

The other statistics reports (Contacts / Sales / Satisfaction) are not impacted.

We are currently working on the restoration of the service.
Feb 5, 09:45 CET