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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled maintenance on December 12 : Ibbu and Statistics databases migration
Dec 12, 2023 06:30-07:30 CET
**WHAT & WHY**
We will perform a migration on databases dedicated to Ibbu ans Statistics services on Tuesday, December 12, 2023, between 06:30 to 07:30 (CEST).
This action aims to apply version upgrade and security patches.
**IMPACTS ON COMPONENTS**
- We don't expect disruption on conversations processing on Livechat and Desk apps
- Reports access and generation in Administration app may be a little delayed
- Ibbu app and and services may have random errors
- No modifications to platform features are expected
**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE**
- Only Agents with administrators and managers rights using reports will be affected. Agents connected to the Desk app are not concerned.
- Ibbu experts may have a few disturbances
**MAINTENANCE PERIOD**
- Paris, France (CEST) : December 12, 06:30 - 07:30
- Asia/China: December 12, 13:30 - 14:30
- US/Eastern: December 12, 00:30 - 01:30
- US/Pacific: December 11, 21:30 - 22:30
Posted on Dec 04, 2023 - 15:02 CET
We will perform a migration on databases dedicated to Ibbu ans Statistics services on Tuesday, December 12, 2023, between 06:30 to 07:30 (CEST).
This action aims to apply version upgrade and security patches.
**IMPACTS ON COMPONENTS**
- We don't expect disruption on conversations processing on Livechat and Desk apps
- Reports access and generation in Administration app may be a little delayed
- Ibbu app and and services may have random errors
- No modifications to platform features are expected
**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE**
- Only Agents with administrators and managers rights using reports will be affected. Agents connected to the Desk app are not concerned.
- Ibbu experts may have a few disturbances
**MAINTENANCE PERIOD**
- Paris, France (CEST) : December 12, 06:30 - 07:30
- Asia/China: December 12, 13:30 - 14:30
- US/Eastern: December 12, 00:30 - 01:30
- US/Pacific: December 11, 21:30 - 22:30
Posted on Dec 04, 2023 - 15:02 CET
Scheduled maintenance on December 19 : Whatsapp databases migration
Dec 19, 2023 23:00 - Dec 20, 2023 01:00 CET
**WHAT & WHY**
We will perform a migration on the database dedicated to our Whatsapp integration on Tuesday, December 19, 2023, between 23:00 to 01:00 (CEST).
This action aims to apply version upgrade and security patches.
**IMPACTS ON COMPONENTS**
- The processing of incoming and ongoing Whatsapp conversations will be interrupted during the maintenance period
- We don't expect disruption on conversations processing from others channels (Chat, Call, Video, Messenger, ...)
- No modifications to platform features are expected
**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE**
- If your Agents managed Whatsapp conversations, you are concerned by this maintenance
**MAINTENANCE PERIOD**
- Paris, France (CEST) : December 19, 23:00 - 01:00
- Asia/China: December 20, 06:00 - 08:00
- US/Eastern: December 19, 17:00 - 19:00
- US/Pacific: December 19, 14:00 - 16:00
Posted on Dec 04, 2023 - 15:10 CET
We will perform a migration on the database dedicated to our Whatsapp integration on Tuesday, December 19, 2023, between 23:00 to 01:00 (CEST).
This action aims to apply version upgrade and security patches.
**IMPACTS ON COMPONENTS**
- The processing of incoming and ongoing Whatsapp conversations will be interrupted during the maintenance period
- We don't expect disruption on conversations processing from others channels (Chat, Call, Video, Messenger, ...)
- No modifications to platform features are expected
**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE**
- If your Agents managed Whatsapp conversations, you are concerned by this maintenance
**MAINTENANCE PERIOD**
- Paris, France (CEST) : December 19, 23:00 - 01:00
- Asia/China: December 20, 06:00 - 08:00
- US/Eastern: December 19, 17:00 - 19:00
- US/Pacific: December 19, 14:00 - 16:00
Posted on Dec 04, 2023 - 15:10 CET