All Systems Operational

Uptime over the past 90 days. View historical uptime.
Administration Operational
90 days ago
99.94 % uptime
Today
Login Operational
90 days ago
99.94 % uptime
Today
Engagement settings Operational
Distribution settings Operational
Channel settings Operational
Users management Operational
Statistics (conversations) Operational
90 days ago
99.94 % uptime
Today
Sending email Operational
90 days ago
99.94 % uptime
Today
Conversation Panel Operational
90 days ago
99.94 % uptime
Today
Login Operational
90 days ago
99.94 % uptime
Today
Conversation views Operational
90 days ago
99.94 % uptime
Today
Message exchange Operational
90 days ago
99.94 % uptime
Today
Conversation closure Operational
90 days ago
99.94 % uptime
Today
Conversation transfer Operational
90 days ago
99.94 % uptime
Today
Mirroring / Cobrowsing Operational
Canned answer Operational
Onsite Channels Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Call Operational
90 days ago
100.0 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Bot Operational
90 days ago
99.99 % uptime
Today
Copilot Shopper Operational
90 days ago
99.98 % uptime
Today
Copilot Agent Operational
90 days ago
100.0 % uptime
Today
Bot service (except IA features) Operational
90 days ago
100.0 % uptime
Today
Third Party Channels Operational
90 days ago
99.99 % uptime
Today
Facebook Operational
90 days ago
99.99 % uptime
Today
Facebook Messenger Operational
90 days ago
99.99 % uptime
Today
WhatsApp Operational
90 days ago
99.99 % uptime
Today
SMS Operational
90 days ago
99.99 % uptime
Today
Visitor’s interface Operational
90 days ago
100.0 % uptime
Today
Engagement Notification Operational
90 days ago
100.0 % uptime
Today
iAdvize Messenger Operational
90 days ago
100.0 % uptime
Today
Mobile App (iOS/Android) Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Rest API Operational
90 days ago
100.0 % uptime
Today
GraphQL API Operational
90 days ago
100.0 % uptime
Today
Webhook Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 13, 2026
P0 - Disruption on our platform
Resolved - This incident has been resolved.
Apr 13, 17:26 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 17:01 CEST
Identified - The issue has been identified and a fix is being implemented.
Apr 13, 16:36 CEST
Investigating - We are experiencing the following issues:
- Some agents are not receiving any chats despite being in “available” status.
- Others are encountering a blank page.
- Access to the supervision interface is completely unavailable.
Apr 13, 16:19 CEST
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
P0 - Platform disruptions
Resolved - We experienced minor slowdowns starting at 11:00.

From 11:40, there was a spike in errors: Agents were unable to log in to the desk, no conversations were received, and there were slowdowns on the admin side in particular.

The issue has now been resolved, but we continue to monitor the situation.

Thank you for your understanding.
Apr 9, 11:58 CEST
Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

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