Sep 8, 10:37 CEST
After a long period of monitoring, we close this incident.
A Post Mortem will be available immediately after this last update.
We thank you again for your patience.
Sep 8, 10:37 CEST
We continue to monitor the platform following our intervention at 3am (UTC+2)
Sep 4, 09:48 CEST
The maintenance supposed to happen in 4 hours has been done in order to restore the service. The solution is working again as it should. We are of course monitoring that everything is working properly.
Sep 4, 03:17 CEST
The admin and desk applications are currently unavailable. We are investigating the issue.
Sep 4, 02:54 CEST
We are planning a maintenance tomorrow morning at 7am (UTC+2) which could generate a 5 to 10 minutes production interruption. This maintenance aims at solving the instability problems encountered these last days.
- UTC+2 (Paris, France): September 4, 7:00 AM - 7:30 AM
- US/Pacific: September 3, 10:00 PM - 10:30 PM
- US/Eastern: September 4, 01:00 AM - 01:30 AM
- Asia/China: September 4, 01:00 PM - 01:30 PM
We thank you in advance for your patience and understanding.
Sep 3, 16:56 CEST
Despite our actions of the last few days, we have noticed this morning new instabilities related to a loss of server instances on our infrastructure.
These losses of instances occur in a recurrent way and generate instabilities lasting a few minutes each time. We are currently in contact with our host to investigate this problem.
In parallel, we will intervene in the next few hours to modify our server configuration and ensure stability.
We will make an update once this action is completed.
Sep 3, 12:42 CEST
Although we see a clear improvement in the stability of the platform, we continue to actively monitor the platform until tomorrow. We will release a new update tomorrow morning
Sep 2, 18:02 CEST
We don't see any instabilities since our last message at 11:30am (UTC+2)
Some users still may have an unsynchronized presence status. We are working to solve this problem of desynchronization.
We continue to monitor the activity of the platform.
Sep 2, 15:16 CEST
We are seeing an improvement in the last few minutes and are continuing our actions to ensure that production is stabilized.
Sep 2, 11:30 CEST
We again see a high level of errors.
We are continuing our actions to solve the problem.
Sep 2, 11:05 CEST
As a result of our actions, we no longer see any errors in production. Some users may have an unsynchronized presence status (for example appearing in the supervision when they are no longer connected). We are working to solve this problem of desynchronization.
Sep 2, 10:49 CEST
We notice 404, 500 errors on the administration and the different services that allow the proper functioning of the platform (presence, conversation, statistics...)
We continue our actions to mitigate the instabilities in progress.
Sep 2, 10:17 CEST
We have noticed instabilities on all the services of the iAdvize platform. These instabilities are related to a problem of resource management of our infrastructure generating congestion in some essential services.
Our technical team is mobilized to mitigate and correct these instabilities as soon as possible. We will update this incident regularly to keep you informed.
Sep 2, 09:54 CEST