In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 00:00 CET
Nov 14, 00:00 CET
Scheduled - WHAT & WHY
iAdvize will be performing a platform scale up in order to our ensure a better stability for the coming weeks (Black Friday, Christmas...).
This will occur on Wednesday, November 14, 00:00 - 01:00 UTC+1.
IMPACTS ON COMPONENTS
Our Redis service will be upgraded. This service is used to prevent overloads on our main database.
During this maintenance, the iAdvize solution (contact buttons, invitations or engagement messages) will not be displayed on your websites even if agents are connected and available to receive incoming contacts.
Our public API may also experience intermittent connectivity issues (https://developers.iadvize.com/documentation#rest-api).
All other technical components (Javascript tags, SSO, ...) of the platform will not be impacted during this period.
No modifications on platform features are also expected.
HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE
No action is required on your part to ensure your iAdvize service is not interrupted.
MAINTENANCE PERIOD
- UTC+1 (Paris, France): November 14, 00:00 AM - 1:00 AM
- US/Pacific: November 13, 3:00 PM - 4:00 PM
- US/Eastern: November 13, 6:00 PM - 7:00 PM
- Asia/China: November 14, 7:00 PM - 8:00 PM
If you need assistance or additional information, please contact our support team.
iAdvize will be performing a platform scale up in order to our ensure a better stability for the coming weeks (Black Friday, Christmas...).
This will occur on Wednesday, November 14, 00:00 - 01:00 UTC+1.
IMPACTS ON COMPONENTS
Our Redis service will be upgraded. This service is used to prevent overloads on our main database.
During this maintenance, the iAdvize solution (contact buttons, invitations or engagement messages) will not be displayed on your websites even if agents are connected and available to receive incoming contacts.
Our public API may also experience intermittent connectivity issues (https://developers.iadvize.com/documentation#rest-api).
All other technical components (Javascript tags, SSO, ...) of the platform will not be impacted during this period.
No modifications on platform features are also expected.
HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE
No action is required on your part to ensure your iAdvize service is not interrupted.
MAINTENANCE PERIOD
- UTC+1 (Paris, France): November 14, 00:00 AM - 1:00 AM
- US/Pacific: November 13, 3:00 PM - 4:00 PM
- US/Eastern: November 13, 6:00 PM - 7:00 PM
- Asia/China: November 14, 7:00 PM - 8:00 PM
If you need assistance or additional information, please contact our support team.
Administrator Web App
?
Operational
Agent Web App
?
Under Maintenance
Website widget
Under Maintenance
Mobile app (for Community Agent )
Operational
API
?
Under Maintenance
Conversation message delivery
Under Maintenance
Chat service
Under Maintenance
Call Service
Under Maintenance
Video service
Under Maintenance
Messenger conversation service
Under Maintenance
Twitter conversation service
Under Maintenance
Facebook conversation service
Under Maintenance
Whatsapp conversation service (beta)
Under Maintenance
Bot service (beta)
Under Maintenance
Inner components
?
Operational
Mirroring
?
Operational
Reporting
?
Operational
Community livefeed
Operational
Call Recording
Operational
API Call
Operational
Call meeting
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance