Partially Degraded Service
Administration
?
Operational
Login
?
Operational
Engagement settings
?
Operational
Distribution settings
?
Operational
Channel settings
?
Operational
Users management
Operational
Statistics
Operational
Sending email
?
Operational
Conversation Panel
?
Operational
Login
?
Operational
Conversation views
?
Operational
Message exchange
?
Operational
Conversation closure
?
Operational
Conversation transfer
?
Operational
Mirroring / Cobrowsing
?
Operational
Canned answer
?
Operational
Onsite Channels
?
Operational
Chat
?
Operational
Call
?
Operational
Video
?
Operational
Mobile SDK
?
Operational
Bot
Degraded Performance
Copilot Shopper
?
Degraded Performance
Copilot Agent
?
Operational
Bot service (except IA features)
?
Operational
Third Party Channels
?
Operational
Facebook
Operational
Facebook Messenger
Operational
WhatsApp
?
Operational
SMS
?
Operational
Visitor’s interface
?
Operational
Engagement Notification
?
Operational
iAdvize Messenger
?
Operational
Mobile App (iOS/Android)
Operational
APIs
?
Operational
Rest API
?
Operational
GraphQL API
?
Operational
Webhook
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.