Scheduled - *WHAT & WHY*
We will perform a maintenance on iAdvize based bots on Thursday, June 10 at 9am UTC+2.
This maintenance will consist of deactivating bots that have not processed any conversation for more than 2 months.
We note that many iAdvize based bot have been created but are not used today which impacts the performance of active bots.
This action aims to improve the performance of active bots.

*IMPACTS ON COMPONENTS*
- Active iAdvize based bots which have not processed any conversation for more than 2 months will be disabled.
- All active iAdvize based bots handling conversations on a regular basis will not be impacted.
- All active Third-party bots will not be impacted.
- No modifications to platform features are expected.

*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE*
You can check the "Contact / Activity" report over the last 2 months to see if your iAdvize based bots have handled at least one conversation. If not and the bot is active, it will be disabled.
Bots that were created less than 2 months ago and have not processed any conversations will not be disabled.
Of course you can manually reactivate your bots using the settings page if necessary.

*MAINTENANCE PERIOD*
- UTC+2 (Paris, France): June 10, 2021, 9:00AM
- US/Pacific: June 10, 2021, 12:00AM
- US/Central: June 10, 2021, 3:00AM
- US/Eastern: June 10, 2021, 3:00PM
Jun 8, 10:32 CEST

Scheduled - *WHAT & WHY*
Our technical team will be performing an update of our Livehat engagement database in order to ensure better performance and stability of the iAdvize platform.
This will occur on Wednesday, June 2nd, 6:30 AM - 8:00 AM UTC+2 (Paris Time).

*IMPACTS*
During the update, you may notice the following effects :
- All contact elements (contact buttons, invitations or engagement messages) will not be displayed on your websites.
- iAdvize based BOTs will not be displayed to visitors. Third-party BOTs will be displayed and functional.
- Social channels listening by iAdvize (Facebook, Messenger, Twitter, SMS, Whatsapp) will be functional except for iAdvize SDK.
- The connection to the conversation panel will be functional for Agents/Experts but the flow of incoming conversions will be very low.
- The iAdvize administration for Managers/Administrators will be functional except for Engagement configuration. This last part will be inaccessible.
- No modifications on platform features are expected.

*MAINTENANCE PERIOD*
- UTC+2 (Paris, France): June 2, 6:30 AM - 8:00 AM
- US/Pacific: June 1, 9:30 PM - 11:00 PM
- US/Eastern: June 2, 0:30 AM - 2:00 AM
- Asia/China: June 2, 12:30 AM - 2:00 PM
May 26, 11:41 CEST