All Systems Operational
Administrator Web App ? Operational
Agent Web App ? Operational
Website widget Operational
Mobile app (for Agent & Ambassador) Operational
API ? Operational
Conversation message delivery Operational
Chat service Operational
Call Service Operational
Video service Operational
Messenger conversation service Operational
Twitter conversation service Operational
Facebook conversation service Operational
Bot service (beta) Operational
Inner components ? Operational
Mirroring ? Operational
Reporting Operational
Community livefeed Operational
Call Recording Operational
API Call Operational
Call meeting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2020

No incidents reported today.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Disruption on the platform between 10:05am and 10:10am (UTC+2)
Resolved - This incident has been resolved.
Sep 17, 12:09 CEST
Monitoring - We have observed disturbances on the platform that could impact the use of the administration and the conversation panel between 10:05am and 10:10am (UTC+2).

Everything is back to normal and we are monitoring the platform.
Sep 17, 10:19 CEST
Scheduled maintenance on the 17th of September: Messaging servers migration
Completed - The scheduled maintenance has been completed.
Sep 17, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 07:00 CEST
Scheduled - *WHAT & WHY*
Our technical team will be performing a migration of our messaging servers to a different datacenter in order to ensure better performance of the iAdvize platform.
This will occur on Thursday, September 17, 7:00 - 7:30 UTC+2.

*IMPACTS ON COMPONENTS*
During this migration:
- The connection to the iAdvize Desk will be perturbed with error messages or disconnections.
- All contact elements (contact buttons, invitations or engagement messages) will not be displayed on your websites.
- All iAdvize based BOTs and third-party BOTs will be offline during this maintenance.
- No modifications on platform features are expected.

*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE*
During this maintenance:
- Your Agents will still have access to iAdvize Desk, however they won't have incoming conversations or will experience random error messages or disconnections.
- The iAdvize administration for Managers/Administrators will not be impacted.

*MAINTENANCE PERIOD*
- UTC+2 (Paris, France): September 17, 7:00 AM - 7:30 AM
- US/Pacific: September 16, 10:00 PM - 10:30 PM
- US/Eastern: September 17, 1:00 AM - 1:30 AM
- Asia/China: September 17, 1:00 PM - 1:30 PM
Sep 11, 17:19 CEST
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020
Database connection issue
Resolved - This incident has been resolved.
Sep 10, 00:18 CEST
Monitoring - One instance of our databases cluster has restarted. The situation is now back to normal, our technical team continues the monitoring of our infrastructure.
Sep 10, 00:08 CEST
Sep 9, 2020
Error when creating a support request to iAdvize
Resolved - The issue has been resolved by our ticketing software provider: ticket creation through our Help Center is now restored.
Sep 9, 17:01 CEST
Identified - Due to an incident on the provider of our ticketing software, it is currently impossible to create support requests through our help center.

Until the situation comes back to normal, you can send your requests to help@iadvize.com
Sep 9, 14:02 CEST
Sep 8, 2020

No incidents reported.

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