All Systems Operational
Administration ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Engagement settings ? Operational
Distribution settings ? Operational
Channel settings ? Operational
Users management Operational
Statistics ? Operational
Sending email ? Operational
Conversation Panel ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Conversation views ? Operational
90 days ago
100.0 % uptime
Today
Message exchange ? Operational
90 days ago
100.0 % uptime
Today
Conversation closure ? Operational
90 days ago
100.0 % uptime
Today
Conversation transfert ? Operational
90 days ago
100.0 % uptime
Today
Mirroring / Cobrowsing ? Operational
Canned answer ? Operational
Onsite Channels ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Call ? Operational
90 days ago
100.0 % uptime
Today
Video ? Operational
90 days ago
100.0 % uptime
Today
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Third Party Channels ? Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
Facebook ? Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Visitor’s interface ? Operational
90 days ago
99.98 % uptime
Today
Engagement Notification ? Operational
90 days ago
99.97 % uptime
Today
iAdvize Messenger ? Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Bot ? Operational
90 days ago
99.78 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Rest API ? Operational
90 days ago
100.0 % uptime
Today
GraphQL API ? Operational
90 days ago
100.0 % uptime
Today
Webhook ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
**WHAT & WHY**
We will perform a migration on databases dedicated to Ibbu ans Statistics services on Tuesday, December 12, 2023, between 06:30 to 07:30 (CEST).
This action aims to apply version upgrade and security patches.

**IMPACTS ON COMPONENTS**
- We don't expect disruption on conversations processing on Livechat and Desk apps
- Reports access and generation in Administration app may be a little delayed
- Ibbu app and and services may have random errors
- No modifications to platform features are expected

**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE**
- Only Agents with administrators and managers rights using reports will be affected. Agents connected to the Desk app are not concerned.
- Ibbu experts may have a few disturbances

**MAINTENANCE PERIOD**
- Paris, France (CEST) : December 12, 06:30 - 07:30
- Asia/China: December 12, 13:30 - 14:30
- US/Eastern: December 12, 00:30 - 01:30
- US/Pacific: December 11, 21:30 - 22:30

Posted on Dec 04, 2023 - 15:02 CET
**WHAT & WHY**
We will perform a migration on the database dedicated to our Whatsapp integration on Tuesday, December 19, 2023, between 23:00 to 01:00 (CEST).
This action aims to apply version upgrade and security patches.

**IMPACTS ON COMPONENTS**
- The processing of incoming and ongoing Whatsapp conversations will be interrupted during the maintenance period
- We don't expect disruption on conversations processing from others channels (Chat, Call, Video, Messenger, ...)
- No modifications to platform features are expected

**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE**
- If your Agents managed Whatsapp conversations, you are concerned by this maintenance

**MAINTENANCE PERIOD**
- Paris, France (CEST) : December 19, 23:00 - 01:00
- Asia/China: December 20, 06:00 - 08:00
- US/Eastern: December 19, 17:00 - 19:00
- US/Pacific: December 19, 14:00 - 16:00

Posted on Dec 04, 2023 - 15:10 CET
Past Incidents
Dec 11, 2023

No incidents reported today.

Dec 10, 2023

No incidents reported.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Resolved - From Nov 29 around 6:00PM CET to Nov 30 9:37AM CET, agents may have encountered difficulties to snooze their conversations: the snooze modale did not remain open.
This was due to the "Product tour" we activated to introduce the new feature of auto-closure of the snoozed conversations.
The "Product tour" has been deactivated, the situation is back to normal (the conversation panel page may need to be refreshed).
We are sorry for the inconvenience caused.

Nov 30, 11:55 CET
Nov 29, 2023
Postmortem - Read details
Dec 1, 16:52 CET
Resolved - This incident has been resolved.
All conversations stucked during the incident have been manually closed.
Thank you for your patience.

Nov 29, 20:53 CET
Update - We note that some conversations that took place during the incident are currently still in progress, but for which the bot is no longer responding. We are going to close these conversations manually.
Nov 29, 17:57 CET
Monitoring - We have seen a return to normality in the last 5 minutes following our latest actions.

We are continuing to monitor the situation.

Nov 29, 17:43 CET
Investigating - We are seeing new disruptions appear. Bots are taking a long time to respond or are no longer responding in some cases. We are actively working to resolve the problem
Nov 29, 17:31 CET
Monitoring - The service has restarted and we are seeing a return to normal.
Nov 29, 17:25 CET
Investigating - We have noticed that the bots are no longer responding.
The technical team is working to resolve the problem.
We're going to restart the service to restore it.

Nov 29, 17:19 CET
Resolved - Today between 4:03pm and 5:00pm (CET) we have experienced slowdowns on our bot service.

The consequence was a longer response time from bots. So visitors may have waited longer than usual before receiving a reply in their conversations with bots.

Nov 29, 16:48 CET
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.