All Systems Operational
Administrator Web App   ? Operational
Agent Web App   ? Operational
Website widget   Operational
Mobile app (for Community Agent )   Operational
API   ? Operational
Conversation message delivery Operational
Chat service   Operational
Call Service   Operational
Video service   Operational
Messenger conversation service   Operational
Twitter conversation service   Operational
Facebook conversation service   Operational
Whatsapp conversation service (beta)   Operational
Bot service (beta)   Operational
Inner components ? Operational
Mirroring   ? Operational
Reporting   ? Operational
Community livefeed   Operational
Call Recording   Operational
API Call   Operational
Call meeting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Application Access Uptime
Fetching
Past Incidents
Dec 17, 2017

No incidents reported today.

Dec 16, 2017

No incidents reported.

Dec 15, 2017
Resolved - We confirm the platform is back to normal.
Our technical team will keep monitoring the solution during this weekend.
Dec 15, 18:15 CET
Monitoring - Slowdowns are over since 12am. We're still monitoring actively the whole platform. Thanks for your patience.
Dec 15, 08:47 CET
Update - Due to latencies on our database, notifications may not be displayed on the visitors' side. You must receive less incoming contact than usual.
To mitigate these latencies, we are currently adding server resources in order to avoid bottlenecks on connections between the applications and the database.
Dec 14, 21:12 CET
Identified - We are still experiencing some slowdowns on our database.
Some queries can reach the timeout and impact the usage of the discussion panel such as conversations that do not close properly.
We are actively working on some action to mitigate the issue.
Dec 14, 19:34 CET
Update - We still experience few loading issues errors on the platform, especially on the IBBU interface.
Our technical team is still working on it.
Dec 14, 18:35 CET
Monitoring - Our technical team has released optimisations on our new infrastructure.
The situation is gradually back to normal.
We keep on monitoring the platform's stability.
Dec 14, 17:44 CET
Update - The access to the admin / discussion panel is working normally.
We still have issues to display contact elements on websites.
Dec 14, 17:07 CET
Identified - A bottleneck has been identified on our new infrastructure released this morning.
Actions are in progress. Thank you for your patience.
Dec 14, 16:44 CET
Update - We are still working on this incident.
We have mitigate these slowdowns but we still have performance issues.
Dec 14, 16:19 CET
Investigating - We are detecting slowdowns on our platform.
Our technical is working on it.
Dec 14, 16:00 CET
Dec 14, 2017
Resolved - Following our infrastructure migration, the sizing of our load balancers was not sufficient to handle the incoming traffic on our platform. Since the load balancers were overloaded, iAdvize was not reachable from 10:19 UTC+01:00. The problem has been solved by increasing our load balancers pool, everything is back to normal since 10:31 UTC+01:00.
Dec 14, 12:02 CET
Monitoring - iAdvize platform is back. We are monitoring the activity.
Dec 14, 10:33 CET
Investigating - The iAdvize solution is currently down. We are actively working on a fix.
Thank you for your understanding
Dec 14, 10:23 CET
Completed - The scheduled maintenance has been completed.
Dec 14, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 02:00 CET
Scheduled - We will schedule a maintenance on Thursday, December 14th, between 2 a.m. and 7 a.m. (UTC+01:00). The livechat, desk and admin applications will be moved on our new infrastructure provider (AWS). During this time, the iAdvize interface (admin and discussion panel) will not be available for agents and users. Thank you for your understanding.
Dec 6, 10:38 CET
Dec 13, 2017

No incidents reported.

Dec 12, 2017

No incidents reported.

Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017
Completed - The scheduled maintenance has been completed.
Dec 8, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 00:00 CET
Scheduled - We will schedule a maintenance on Friday, December 8th, between 12 a.m. and 8 a.m. (UTC+01:00). The ibbü services will be unavailable during this time. Ibbü experts will not be able to access their ibbü interface from desktop or mobile app. Thank you for your understanding.
Dec 6, 10:44 CET
Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017
Resolved - We need to develop a patch to solve this problem. It will take few days to develop and push it to production.
We close the incident for now and will change the social WhatsApp component status to green when the fix is live.
Dec 4, 16:47 CET
Identified - We have detected an ongoing issue on social channels. At this time, we can't push messages with attached file into the picking list. Our technical team is working to fix the problem as soon as possible.
Dec 4, 10:01 CET
Dec 3, 2017

No incidents reported.