All Systems Operational
Administration ? Operational
90 days ago
99.98 % uptime
Today
Login ? Operational
90 days ago
99.99 % uptime
Today
Engagement settings ? Operational
Distribution settings ? Operational
Channel settings ? Operational
Users management ? Operational
Statistics ? Operational
90 days ago
99.98 % uptime
Today
Sending email ? Operational
Conversation Panel ? Operational
90 days ago
99.99 % uptime
Today
Login ? Operational
90 days ago
99.99 % uptime
Today
Conversation views ? Operational
90 days ago
99.98 % uptime
Today
Message exchange ? Operational
90 days ago
100.0 % uptime
Today
Conversation closure ? Operational
90 days ago
100.0 % uptime
Today
Conversation transfert ? Operational
90 days ago
100.0 % uptime
Today
Mirroring / Cobrowsing ? Operational
Canned answer ? Operational
Onsite Channels ? Operational
90 days ago
99.95 % uptime
Today
Chat ? Operational
90 days ago
99.93 % uptime
Today
Call ? Operational
90 days ago
99.97 % uptime
Today
Video ? Operational
90 days ago
99.92 % uptime
Today
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Third Party Channels ? Operational
90 days ago
99.96 % uptime
Today
Twitter ? Operational
90 days ago
99.92 % uptime
Today
Facebook ? Operational
90 days ago
99.98 % uptime
Today
Facebook Messenger ? Operational
90 days ago
99.98 % uptime
Today
WhatsApp ? Operational
90 days ago
99.98 % uptime
Today
SMS ? Operational
90 days ago
99.93 % uptime
Today
Visitor’s interface ? Operational
90 days ago
99.97 % uptime
Today
Engagement Notification ? Operational
90 days ago
99.97 % uptime
Today
iAdvize Messenger ? Operational
90 days ago
99.97 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Bot ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
99.98 % uptime
Today
Rest API ? Operational
90 days ago
99.98 % uptime
Today
GraphQL API ? Operational
90 days ago
99.98 % uptime
Today
Webhook ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 17, 2022

No incidents reported today.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022
Completed - The scheduled maintenance has been completed.
Aug 8, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 07:00 CEST
Scheduled - *WHAT & WHY*
We will perform a maintenance on the bots' messages processing service on Monday, August 8, 2022, between 07:00 to 07:30 UTC+2.
This action aims to improve the performance of all bots (iAdvize based bots and Third-party bots).

*IMPACTS ON COMPONENTS*
- iAdvize based and Third-party bots may experience slowdowns in message processing with visitors. We don't expect a break in messages processing.
- No modifications to platform features are expected.

*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE*
If your targeting strategy on your website involve bots qualification through iAdvize native bots or through a third-party bots providers, you will be concerned by this maintenance.

*MAINTENANCE PERIOD*
- UTC+2 (Paris, France): August 8, 07:00 - 07:30
- US/Pacific: August 7, 22:00 - 22:30
- US/Central: August 8, 01:00 - 01:30
- US/Eastern: August 8, 13:00 - 13:30

Aug 4, 17:47 CEST
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - This incident has been resolved.
Aug 5, 16:12 CEST
Monitoring - Following our actions, we observe a return to a normal situation. We monitor the activity before closing this incident.
Aug 5, 14:46 CEST
Investigating - We find that some of the WhatsApp numbers do not work. Sending and receiving messages from these numbers does not work. However, no messages are lost. Our technical team is currently investigating the cause of the problem.
Aug 5, 14:34 CEST
Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.