All Systems Operational
Administration ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Engagement settings ? Operational
Distribution settings ? Operational
Channel settings ? Operational
Users management ? Operational
Statistics ? Operational
Sending email ? Operational
Conversation Panel ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Conversation views ? Operational
90 days ago
100.0 % uptime
Today
Message exchange ? Operational
90 days ago
100.0 % uptime
Today
Conversation closure ? Operational
90 days ago
100.0 % uptime
Today
Conversation transfert ? Operational
90 days ago
100.0 % uptime
Today
Mirroring / Cobrowsing ? Operational
Canned answer ? Operational
Onsite Channels ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Call ? Operational
90 days ago
100.0 % uptime
Today
Video ? Operational
90 days ago
100.0 % uptime
Today
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Third Party Channels ? Operational
90 days ago
99.98 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
Facebook ? Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp ? Operational
90 days ago
99.9 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Visitor’s interface ? Operational
90 days ago
100.0 % uptime
Today
Engagement Notification ? Operational
90 days ago
100.0 % uptime
Today
iAdvize Messenger ? Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Bot ? Operational
90 days ago
99.95 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Rest API ? Operational
90 days ago
100.0 % uptime
Today
GraphQL API ? Operational
90 days ago
100.0 % uptime
Today
Webhook ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 28, 2022

No incidents reported today.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - After a monitoring period, we close this incident.
Thank you for your patience and understanding.

Nov 25, 17:27 CET
Monitoring - We have noticed an improvement in the last few minutes and are monitoring the activity of the platform.
Nov 25, 10:15 CET
Update - The slowdowns concern the whole platform. We are restarting some services and increasing the capacity of the servers.
Nov 25, 09:57 CET
Investigating - We are currently experiencing slowdowns on the platform with difficulties in displaying the desk.
Our technical team is mobilized.

Next update in 15min

Nov 25, 09:42 CET
Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022
Completed - The scheduled maintenance has been completed.
Nov 17, 01:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:30 CET
Scheduled - *WHAT & WHY*
We will perform a maintenance on the Whatsapp messages processing database on Thursday, November 17, 2022, between 00:30 to 01:30 UTC+1.
This action aims to scale-up the database dedicated to Whatsapp message treatment from the iAdvize platform.

*IMPACTS ON COMPONENTS*
- The reception and processing of Whatsapp messages from the iAdvize discussion panel will be temporarily cut off.
- No modifications to platform features are expected.

*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE*
If your agents process Whatsapp messages from iAdvize discussion panel, you will be concerned by this maintenance.

*MAINTENANCE PERIOD*
- Paris, France (UTC+1) : November 17, 00:30 - 01:30
- Asia/China: November 17, 07:30 - 08:30
- US/Eastern: November 16, 18:30 - 19:30
- US/Pacific: November 16, 15:30 - 16:30

Nov 10, 18:08 CET
Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.