All Systems Operational
Administration ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Engagement settings ? Operational
Distribution settings ? Operational
Channel settings ? Operational
Users management ? Operational
Statistics ? Operational
Sending email ? Operational
Conversation Panel ? Operational
90 days ago
99.99 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Conversation views ? Operational
90 days ago
100.0 % uptime
Today
Message exchange ? Operational
90 days ago
100.0 % uptime
Today
Conversation closure ? Operational
90 days ago
100.0 % uptime
Today
Conversation transfert ? Operational
90 days ago
99.98 % uptime
Today
Mirroring / Cobrowsing ? Operational
Canned answer ? Operational
Onsite Channels ? Operational
90 days ago
99.97 % uptime
Today
Chat ? Operational
90 days ago
99.93 % uptime
Today
Call ? Operational
90 days ago
99.97 % uptime
Today
Video ? Operational
90 days ago
99.97 % uptime
Today
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Third Party Channels ? Operational
90 days ago
99.97 % uptime
Today
Twitter ? Operational
90 days ago
99.93 % uptime
Today
Facebook ? Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp ? Operational
90 days ago
99.95 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Visitor’s interface ? Operational
90 days ago
99.97 % uptime
Today
Engagement Notification ? Operational
90 days ago
99.97 % uptime
Today
iAdvize Messenger ? Operational
90 days ago
99.97 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Bot ? Operational
90 days ago
99.95 % uptime
Today
APIs ? Operational
90 days ago
99.98 % uptime
Today
Rest API ? Operational
90 days ago
99.98 % uptime
Today
GraphQL API ? Operational
90 days ago
99.98 % uptime
Today
Webhook ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 5, 2022

No incidents reported today.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022
Postmortem - Read details
Sep 28, 14:11 CEST
Resolved - After a monitoring period, we confirm the end of the incident. A post mortem will be published following this closure.
We thank you for your patience and apologize for the inconvenience.

Sep 28, 14:09 CEST
Monitoring - The service has been restored and the bots are operational again. We are continuing our analysis and monitoring the activity.
Sep 28, 09:37 CEST
Update - We have decided to cut off all bot engagement until we find the source of the problem. Therefore, if you have prequalifying bots, the notification is not being displayed anymore. Your visitors cannot initiate new conversations with bot.
No impact on conversations with agents only.

Sep 28, 09:09 CEST
Investigating - Our bot service stopped working at around 8:10 am (UTC+2). As a consequence, the bots are currently not answering. We are trying to restart the service.
Sep 28, 08:39 CEST
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.