All Systems Operational
Administrator Web App   ? Operational
Agent Web App   ? Operational
Website widget   Operational
Mobile app (for Community Agent )   Operational
API   ? Operational
Conversation message delivery Operational
Chat service   Operational
Call Service   Operational
Video service   Operational
Messenger conversation service   Operational
Twitter conversation service   Operational
Facebook conversation service   Operational
Whatsapp conversation service   Operational
Inner components ? Operational
Mirroring   ? Operational
Reporting   ? Operational
Community livefeed   Operational
Call Recording   Operational
API Call   Operational
Call meeting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Website chat message delivery uptime
Fetching
Past Incidents
Oct 21, 2017

No incidents reported today.

Oct 20, 2017

No incidents reported.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017
Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 03:00 CEST
Scheduled - Our main API gateway will be stopped during a few minutes to perform a migration.
Impacted services are : The new routing engine and the targeting engine.
Oct 12, 10:05 CEST
Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017
Completed - The maintenance is over, everything is back to normal.
Oct 11, 22:56 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:30 CEST
Scheduled - A database maintenance will be performed tonight. During this intervention, social messages delivery like Facebook/Messenger/Twitter/Whatsapp will not be performed and social reports will not be available.
No impacts to be expected on onsite channels like chat, call, video.
Oct 11, 16:01 CEST
Completed - The scheduled maintenance has been completed.
Oct 11, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 04:00 CEST
Scheduled - Our main API gateway will be stopped during a few minutes to perform a migration.
Impacted services are : The new routing engine and the targeting engine.
Oct 10, 10:23 CEST
Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.