Platform maintenance : Websocket domain name update
Scheduled Maintenance Report for iAdvize (HA)
Completed
The scheduled maintenance has been completed.
Posted 9 months ago. Nov 06, 2018 - 09:00 CET
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 9 months ago. Nov 06, 2018 - 07:00 CET
Update
This is a friendly reminder about this platform maintenance scheduled tomorrow morning.
Posted 9 months ago. Nov 05, 2018 - 16:40 CET
Scheduled
On Tuesday, November 6th, we will update the name of the subdomain used to load Websocket on the iAdvize conversation panel.
Websocket is the communications protocol used to exchange messages between agents and visitors.

Make sure to whitelist the websocket protocol "wss://"
If you have network filtering on the workstations of your agents, you must verify that "wss://*.iadvize.com" is whitelisted.

There will be no impact on the platform.
No interruption of service is expected during this maintenance.
Posted 11 months ago. Sep 28, 2018 - 17:29 CEST
This scheduled maintenance affected: Conversation message delivery (Chat service, Call Service, Video service, Messenger conversation service, Twitter conversation service, Facebook conversation service, Bot service (beta)) and Administrator Web App, Agent Web App, API.