Service disruption on conversational panel

Incident Report for iAdvize (HA)

Resolved

The incident is now solved.

A cache database managing our feature flags has been failed over, without the feature flag service detecting it. It caused the feature flags service to become inconsistant, which produced application misbehaviors in the visitor livechat application. Everything went back to normal after detecting the source of the misbehavior and restarting the feature flags service.

However, the supervision is still showing inconsistent figures, due to this disruption. This will be reinitialized during the night.

Thanks a lot for your patience.

Posted Apr 18, 2019 - 17:55 CEST

Monitoring

There was an incident impacting conversation delivery between 3:35PM to 3:43PM UTC+2.
Service is restored and we are monitoring .
As a consequence, agents may have received more conversations than they should.

Posted Apr 18, 2019 - 16:29 CEST