Disconnections and Service disruption on social channels & SMS

Incident Report for iAdvize (HA)

Resolved

After monitoring the activity of our platform since our last intervention, we didn't notice any new perturbations. The situation is back to normal.

Thanks a lot for your patience.

Posted Mar 27, 2019 - 11:56 CET

Monitoring

1) Between 8:55am and 8:58am (UTC+1) we have experienced a service disruption leading to disconnections from the iAdvize conversation panel. This problem has been solved at 8:58am.

2) We have also experienced an incident impacting the social channels (Messenger, Facebook, Twitter, Whatsapp) & SMS. It was not possible to open these conversations until 9:20am (UTC+1), this issue is also solved.
Please refresh your conversation panel in order to fully solve the problem.

Thank you for your patience.

Posted Mar 27, 2019 - 09:25 CET