P3 - Agents were not able to snooze conversations
Incident Report for iAdvize (HA)
Resolved
From Nov 29 around 6:00PM CET to Nov 30 9:37AM CET, agents may have encountered difficulties to snooze their conversations: the snooze modale did not remain open.
This was due to the "Product tour" we activated to introduce the new feature of auto-closure of the snoozed conversations.
The "Product tour" has been deactivated, the situation is back to normal (the conversation panel page may need to be refreshed).
We are sorry for the inconvenience caused.
Posted Nov 30, 2023 - 11:55 CET
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