Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 23, 2026 - 00:00 CEST
Scheduled
**WHAT & WHY**
This is a follow-up to the previous maintenance performed on October 22nd. An additonal maintenance operation will be scheduled on our underlying database infrastructure to upgrade it to a newer version. This upgrade will improve stability, performance, and maintainability.
Maintenance window: Friday, October 23, 2026, from 00:00 to 01:00 Paris time
Expected service interruption: approximately 30 minutes during this window
**IMPACT ON SERVICES**
During the maintenance window, some services will be temporarily unavailable:
Conversation notifications and AI Shopping Assistant - Conversation notifications will be temporarily unavailable on your website. - The AI Shopping Assistant will be temporarily unavailable on your website.
Conversation Panel - Human agents will be temporarily unable to process conversations.
Administration interface - No interruption expected.
Public API - No interruption expected.
**MAINTENANCE PERIOD**
- Paris, France: October 23, 00:00 to 01:00 CEST - China Standard Time: October 23, 06:00 to 07:00 CST - US Eastern Time: October 22, 18:00 to 19:00 EDT - US Pacific Time: October 22, 15:00 to 16:00 PDT
We will provide updates on our status page throughout the maintenance.
Posted Oct 22, 2026 - 14:11 CEST
This scheduled maintenance affected: Onsite Channels (Chat, Video, Mobile SDK), Visitor’s interface (Engagement Notification, iAdvize Messenger), Bots (AI Shopping Assistant, Copilot for Agent, Bot service (except AI features)), Conversation Panel (Desk) (Conversation views, Message exchange, Conversation closure, Conversation transfer), Third Party Channels (Facebook, Facebook Messenger, WhatsApp, SMS), and Mobile App (iOS/Android).