We have completed the critical actions and restarted all services. We are monitoring the platform to validate its return to normal.
Posted Feb 22, 2024 - 07:23 CET
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 22, 2024 - 06:30 CET
Scheduled
----- WHAT & WHY ----- We will perform several maintenance actions on iAdvize platform on Thrusday, February 22, 2024, between 06:30 to 08:00 (CET): - a migration on database dedicated to our Livechat Conversations services - a migration on our internal system messaging queuing tool This action aims to apply version upgrade and security patches.
----- IMPACTS ON COMPONENTS ----- - To ensure this operation runs smoothly, we'll need to make several successive stops to the Conversation handling flow. We expect a service interruption of 45mins. During interruptions, agents and experts will not be able to receive any new conversation. - The Conversation App dedicated to Agents and Administration app are not concerned by this maintenance but disturbances such as random loading errors are expected. - No modifications to platform features are expected.
----- HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE ----- - All iAdvize clients are concerned by this maintenance.
----- MAINTENANCE PERIOD ----- - Paris/France (CET) : February 22, 06:30 - 08:00 - Asia/China (CST): February 22, 13:30 - 15:00 - US/Eastern (EST): February 22, 00:30 - 02:00 - US/Pacific (PST): February 21, 21:30 - 23:00
Posted Feb 15, 2024 - 18:12 CET
This scheduled maintenance affected: Onsite Channels (Chat, Video, Mobile SDK), Visitor’s interface (Engagement Notification, iAdvize Messenger), Third Party Channels (Facebook, Facebook Messenger, WhatsApp, SMS), Bots (Bot service (except AI features)), and Mobile App (iOS/Android).