We have completed the critical actions and restarted all services. We are monitoring the platform to validate its return to normal.
Posted Feb 22, 2024 - 07:23 CET
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 22, 2024 - 06:30 CET
Scheduled
----- WHAT & WHY ----- We will perform several maintenance actions on iAdvize platform on Thrusday, February 22, 2024, between 06:30 to 08:00 (CET): - a migration on database dedicated to our Livechat Conversations services - a migration on our internal system messaging queuing tool This action aims to apply version upgrade and security patches.
----- IMPACTS ON COMPONENTS ----- - To ensure this operation runs smoothly, we'll need to make several successive stops to the Conversation handling flow. We expect a service interruption of 45mins. During interruptions, agents and experts will not be able to receive any new conversation. - The Conversation App dedicated to Agents and Administration app are not concerned by this maintenance but disturbances such as random loading errors are expected. - No modifications to platform features are expected.
----- HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE ----- - All iAdvize clients are concerned by this maintenance.
----- MAINTENANCE PERIOD ----- - Paris/France (CET) : February 22, 06:30 - 08:00 - Asia/China (CST): February 22, 13:30 - 15:00 - US/Eastern (EST): February 22, 00:30 - 02:00 - US/Pacific (PST): February 21, 21:30 - 23:00
Posted Feb 15, 2024 - 18:12 CET
This scheduled maintenance affected: Onsite Channels (Chat, Call, Video, Mobile SDK), Third Party Channels (X, Facebook, Facebook Messenger, WhatsApp, SMS), Visitor’s interface (Engagement Notification, iAdvize Messenger), Bot (Bot service (except IA features)), and Mobile App.