P0 - Disruption on our platform

Incident Report for iAdvize (HA)

Resolved

This incident has been resolved.

Posted Apr 14, 2026 - 18:04 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 14, 2026 - 17:21 CEST

Identified

We are currently experiencing disruptions on our platform.

Admin / livechat / conversation panel (desk) are down.

Posted Apr 14, 2026 - 17:08 CEST

This incident affected: Administration (Login, Engagement settings, Distribution settings, Channel settings, Users management, Statistics (conversations), Sending email) and Conversation Panel (Login, Conversation views, Message exchange, Conversation closure, Conversation transfer, Mirroring / Cobrowsing, Canned answer).