Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 10, 2025 - 06:30 CET
Scheduled
**WHAT & WHY** We will perform a maintenance on our conversation message exchange service on Wednesday, December 10, 2025, between 06:30 and 07:30 (CET): This maintenance aims to upgrade the service version and infrastructure scaling to improve the maintainability, stability, and performance of this service.
**IMPACTS ON COMPONENTS** - (Livechat app and Copilot for Shoppers) Conversation notifications may not appear on your website for 15 to 30 minutes. All channels (Chat, Call, Video, Social, etc.) will be affected. - (Conversation panel) Agents may experience a 15 to 30-minute interruption in message processing. - (Administration app) No impact expected - (Public API) No impact expected - No feature changes are planned as part of this maintenance.
**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE** All iAdvize platform users (Admin/Manager/Agent/Visitor) may experience temporary disruptions during this maintenance.
**MAINTENANCE PERIOD** - Paris, France (CET) : December 10, 06:30 - 07:30 - Asia/China: December 10, 13:30 - 14:30 - US/Eastern: December 10, 00:30 - 01:30 - US/Pacific: December 9, 21:30 - 22:30
Posted Dec 04, 2025 - 16:43 CET
This scheduled maintenance affected: Onsite Channels (Chat, Call, Video, Mobile SDK), Visitor’s interface (Engagement Notification), Bot (Copilot Shopper, Copilot Agent, Bot service (except IA features)), Conversation Panel (Conversation views, Message exchange, Conversation closure, Conversation transfer), and Mobile App (iOS/Android).