After monitoring the activity of our platform since our last intervention, we didn't notice any new perturbations. The situation is back to normal.
Thanks a lot for your patience.
Posted Nov 09, 2018 - 14:47 CET
Monitoring
The situation is now back to normal, our technical team continues the monitoring of our infrastructure.
Posted Nov 09, 2018 - 11:50 CET
Investigating
Our technical team is investigating on slowdowns on our platform. It may impact your access to the administration or discussion panel, and the messages exchange.
Posted Nov 09, 2018 - 11:32 CET
This incident affected: Conversation message delivery (Chat service, Call Service, Video service, Messenger conversation service, Twitter conversation service, Facebook conversation service, Bot service (beta)) and Administrator Web App, Agent Web App.