P0 - Disruption on our platform

Incident Report for iAdvize (HA)

Resolved

This incident has been resolved.

Posted Apr 13, 2026 - 17:26 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 13, 2026 - 17:01 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 13, 2026 - 16:36 CEST

Investigating

We are experiencing the following issues:
- Some agents are not receiving any chats despite being in “available” status.
- Others are encountering a blank page.
- Access to the supervision interface is completely unavailable.

Posted Apr 13, 2026 - 16:19 CEST

This incident affected: Administration (Login, Engagement settings, Distribution settings, Channel settings, Users management, Statistics (conversations), Sending email) and Conversation Panel (Login, Conversation views, Message exchange, Conversation closure, Conversation transfer, Mirroring / Cobrowsing, Canned answer).