Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 19, 2025 - 06:00 CET
Scheduled
WHAT & WHY We will perform a maintenance on our event streaming platform on Wednesday, November 19, 2025, between 06:00 and 07:00 (CET): This maintenance aims to upgrade the service version to improve the maintainability, stability, and performance of the service in preparation for the upcoming high-traffic period (Black Friday, Christmas, etc.).
IMPACTS ON COMPONENTS - (Livechat app and Copilot for Shoppers) Conversation notifications may not appear on your website for 15 to 30 minutes. All channels (Chat, Call, Video, Social, etc.) will be affected. - (Conversation panel) Agents may experience a 15 to 30-minute interruption in message processing. - (Administration app) No impact expected - (Public API) No impact expected - No feature changes are planned as part of this maintenance.
HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE All iAdvize platform users (Admin/Manager/Agent/Visitor) may experience temporary disruptions during this maintenance.
MAINTENANCE PERIOD - Paris, France (CET) : November 19, 06:00 - 07:00 - Asia/China: November 19, 13:00 - 14:00 - US/Eastern: November 19, 00:00 - 01:00 - US/Pacific: November 18, 21:00 - 22:00
Posted Nov 14, 2025 - 10:42 CET
This scheduled maintenance affected: Onsite Channels (Chat, Call, Video, Mobile SDK), Visitor’s interface (Engagement Notification), Bot (Copilot Shopper, Copilot Agent, Bot service (except IA features)), Conversation Panel (Conversation views, Message exchange, Conversation closure, Conversation transfer), and Third Party Channels (Facebook, Facebook Messenger, WhatsApp, SMS).