We will perform scheduled maintenance on our underlying database infrastructure to upgrade it to a newer version. This upgrade will improve stability, performance, and maintainability. Due to the complexity of this operation, the maintenance will be carried out in two separate sessions. This notification concerns the first session.
Maintenance window: Thursday, October 22, 2026, from 06:30 to 07:30 Paris time Expected service interruption: approximately 30 minutes during this window
**IMPACT ON SERVICES**
During the maintenance window, some services will be temporarily unavailable:
Conversation notifications and AI Shopping Assistant - Conversation notifications will be temporarily unavailable on your website. - The AI Shopping Assistant will be temporarily unavailable on your website.
Conversation Panel - Human agents will be temporarily unable to process conversations.
Administration interface - No interruption expected.
Public API - No interruption expected.
**MAINTENANCE PERIOD**
- Paris, France: October 22, 06:30 to 07:30 CEST - China Standard Time: October 22, 12:30 to 13:30 CST - US Eastern Time: October 22, 00:30 to 01:30 EDT - US Pacific Time: October 21, 21:30 to 22:30 PDT
We will provide updates on our status page throughout the maintenance.
Posted Oct 13, 2026 - 14:48 CEST
This scheduled maintenance affects: Onsite Channels (Chat, Video, Mobile SDK), Visitor’s interface (Engagement Notification, iAdvize Messenger), Bots (AI Shopping Assistant, Copilot for Agent, Bot service (except AI features)), Conversation Panel (Desk) (Conversation views, Message exchange, Conversation closure, Conversation transfer), Third Party Channels (Facebook, Facebook Messenger, WhatsApp, SMS), and Mobile App (iOS/Android).