Service disruption on social channels & SMS
Incident Report for iAdvize (HA)
After monitoring the activity of our platform since our last intervention, we didn't notice any new perturbations. The situation is back to normal since 2:55pm (UTC+2).
Posted 6 months ago. Apr 05, 2019 - 15:39 CEST
Our technical team has identified the cause of the problem, the situation is now back to normal.

- New social conversations will appear on the iAdvize conversation panel
- Social conversations initiated by your customers during this incident will be processed, so they will gradually appear on the conversation panel too.

Thank you for your patience.
Posted 6 months ago. Apr 05, 2019 - 14:56 CEST
We are currently investigating an incident impacting social channels (Messenger, Facebook, Twitter, Whatsapp) & SMS. Conversations sent by your visitors may not appear on the iAdvize conversation panel.

We are working to restore the service and will update you as we learn more.
Posted 6 months ago. Apr 05, 2019 - 14:21 CEST
This incident affected: Conversation message delivery (Messenger conversation service, Twitter conversation service, Facebook conversation service).