iAdvize (HA) Status - P0 - Access disruption - Conversation panel not available

P0 - Access disruption - Conversation panel not available

Incident Report for iAdvize (HA)

Resolved

This incident has been resolved.

Posted Apr 17, 2024 - 14:29 CEST

Monitoring

The cause of this issue has been identfied, and all is now back to normal.

iAdvize notifications are displayed on the website and visitors can initiate conversations again.

We will keep monitoring the situation for the coming hours.

Posted Apr 17, 2024 - 11:46 CEST

Update

The cause of this issue has been identfied.

An intervention has been performed and the iAdvize conversation panel is now accessible again.

However we still notice errors preventing the display of iAdvize notifications on your websites, our technical team is working on it

Posted Apr 17, 2024 - 11:42 CEST

Investigating

The iAdvize conversation panel is currently not available.

We are working on the problem to get it resolved as soon as possible.

Posted Apr 17, 2024 - 11:33 CEST

This incident affected: Conversation Panel (Login, Conversation views, Message exchange, Conversation closure, Conversation transfert, Mirroring / Cobrowsing, Canned answer) and Onsite Channels (Chat, Call, Video, Mobile SDK).