Verification is currently underway for the maintenance items.
Posted Aug 20, 2025 - 07:08 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 20, 2025 - 06:30 CEST
Update
We will be undergoing scheduled maintenance during this time.
Posted Aug 13, 2025 - 17:09 CEST
Scheduled
WHAT & WHY We will perform a maintenance on our main core database service on Wednesday, August 20, 2025, between 06:30 to 08:00 (CET): This intervention aims to upgrade the database version to enhance the maintainability, stability, and performance of services that are central to the iAdvize platform.
IMPACTS ON COMPONENTS - (Livechat app and Copilot for Shoppers) We anticipate a 15 to 30-minute interruption in the display of conversation notifications on your website. All channels will be affected (Chat/Call/Video/Social, ...) - (Conversation panel) We anticipate a 15 to 30-minute interruption in the processing of conversations by agents - (Administration app) No impact expected - (Public API) No impact expected - No modifications to platform features are expected
HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE All iAdvize platform users (Admin/Manager/Agent/Visitor) will be affected by this maintenance.
MAINTENANCE PERIOD - Paris, France (CET) : August 20, 06:30 - 08:00 - Asia/China: August 20, 12:30 - 14:00 - US/Eastern: August 20, 00:30 - 02:00 - US/Pacific: August 19, 21:30 - 23:00
Posted Aug 11, 2025 - 17:36 CEST
This scheduled maintenance affected: Onsite Channels (Chat, Call, Video, Mobile SDK), Visitor’s interface (Engagement Notification), Bot (Copilot Shopper, Copilot Agent, Bot service (except IA features)), Conversation Panel (Conversation views, Message exchange, Conversation closure, Conversation transfer), and Third Party Channels (Facebook, Facebook Messenger, WhatsApp, SMS).