Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 17, 2022 - 00:30 CET
Scheduled
*WHAT & WHY* We will perform a maintenance on the Whatsapp messages processing database on Thursday, November 17, 2022, between 00:30 to 01:30 UTC+1. This action aims to scale-up the database dedicated to Whatsapp message treatment from the iAdvize platform.
*IMPACTS ON COMPONENTS* - The reception and processing of Whatsapp messages from the iAdvize discussion panel will be temporarily cut off. - No modifications to platform features are expected.
*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE* If your agents process Whatsapp messages from iAdvize discussion panel, you will be concerned by this maintenance.
*MAINTENANCE PERIOD* - Paris, France (UTC+1) : November 17, 00:30 - 01:30 - Asia/China: November 17, 07:30 - 08:30 - US/Eastern: November 16, 18:30 - 19:30 - US/Pacific: November 16, 15:30 - 16:30
Posted Nov 10, 2022 - 18:08 CET
This scheduled maintenance affected: Conversation Panel (Conversation views, Message exchange, Conversation closure, Conversation transfert) and Third Party Channels (WhatsApp).