Scheduled
**WHAT & WHY**
We will perform scheduled maintenance on our backend infrastructure to upgrade to a newer version, improving stability, performance, and maintainability.
Maintenance window: Thursday, August 27, 2026, from 07:00 to 07:30 CET
**IMPACTS ON COMPONENTS**
During this maintenance window, we will need to temporarily stop several critical services across iAdvize platform. We expect a 15-min disruption.
AI Shopping Assistants for Shoppers
- Temporary interruption in conversation processing
Conversation Panel for Human agents
- Temporary interruption in conversation processing
Administration Interface for Administrators and Managers
- Temporary interruption in access to configuration settings and statistical reports
Public API
- Temporary interruption in API availability
**MAINTENANCE PERIOD**
- Paris, France (CET) : August 27, 07:00 - 07:30
- Asia (CST): August 27, 13:00 - 13:30
- US Eastern (EST) : August 27, 01:00 - 01:30
- US Pacific (PST): August 26, 22:00 - 22:30
Posted Aug 21, 2026 - 10:34 CEST
This scheduled maintenance affects: Administration (Login, Engagement settings, Distribution settings, Channel settings, Users management, Statistics (conversations), Sending email, Knowledge), Conversation Panel (Desk) (Login, Conversation views, Message exchange, Conversation closure, Conversation transfer, Mirroring / Cobrowsing, Canned answer), Onsite Channels (Chat, Video, Mobile SDK), Visitor’s interface (Engagement Notification, iAdvize Messenger), APIs (Rest API, GraphQL API, Webhook), Bots (AI Shopping Assistant, Copilot for Agent, Bot service (except AI features)), Third Party Channels (Facebook, Facebook Messenger, WhatsApp, SMS), and Mobile App (iOS/Android).