The latest correction has been successfully completed. Copilot is back and working as expected.
Posted Oct 06, 2025 - 10:53 CEST
Identified
As we are not seeing any improvement, we are trying to implement another solution to mitigate the issue.
Posted Oct 06, 2025 - 10:27 CEST
Monitoring
We have implemented a solution to mitigate the problem. We are monitoring Copilot.
Posted Oct 06, 2025 - 10:14 CEST
Investigating
We are continuing to investigate this issue.
Posted Oct 06, 2025 - 09:42 CEST
Identified
We are looking for alternatives to restore the platform to normal operation as quickly as possible.
Posted Oct 06, 2025 - 09:38 CEST
Update
The issue is identified: Looks like we are facing connexion issues between iAdvize and our LLM provider. We are investigating further.
Posted Oct 06, 2025 - 09:36 CEST
Investigating
The copilot feature is facing issues. Message processing is significantly slower. The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down.
We suspect a network failure at our LLM provider.
Posted Oct 06, 2025 - 09:30 CEST
This incident affected: Bot (Copilot Shopper, Copilot Agent, Bot service (except IA features)).