P1 - Impossibility for visitors to create a conversation

Incident Report for iAdvize (HA)

Resolved

A brief 9-minute incident (from 5p.m to 5:09p.m CET) impacted conversation creation, temporarily preventing visitors from reaching agents. The issue was promptly identified and resolved, and services are now fully operational. We are monitoring the situation to ensure continued stability.

Posted 16 days ago. Apr 14, 2025 - 17:31 CEST