We will perform the second scheduled maintenance session on our underlying database infrastructure as part of the upgrade to a newer version. This upgrade will improve stability, performance, and maintainability. Due to the complexity of this operation, the maintenance is being carried out in two separate sessions. This notification concerns the second session.
Maintenance window: Thursday, October 29, 2026, from 06:30 to 07:30 Paris time Expected service interruption: approximately 30 minutes during this window
*IMPACT ON SERVICES*
During the maintenance window, the following services will be temporarily unavailable:
Administration interface - The Administration interface will be temporarily unavailable.
Public API - The Public API will be temporarily unavailable.
The following services will not be impacted:
Conversation notifications and AI Shopping Assistant - Conversation notifications will remain available. - The AI Shopping Assistant will remain available on your website.
Conversation Panel - Human agents will be able to continue processing conversations as usual.
*MAINTENANCE PERIOD*
- Paris, France: October 29, 06:30 to 07:30 CEST - China Standard Time: October 29, 12:30 to 13:30 CST - US Eastern Time: October 29, 00:30 to 01:30 EDT - US Pacific Time: October 28, 21:30 to 22:30 PDT
We will provide updates on our status page throughout the maintenance.
Posted Oct 13, 2026 - 14:55 CEST
This scheduled maintenance affects: APIs (Rest API, GraphQL API, Webhook) and Administration (Engagement settings, Distribution settings, Channel settings, Users management, Statistics (conversations), Sending email, Knowledge).