P2 - Problem initiating conversations with bots.
Incident Report for iAdvize (HA)
Resolved
This morning between 10am CEST and 11:30 CEST, we're seeing errors when bots are taking over conversations.
In some cases, visitors could get an unavailability message after initiating a conversation with a bot.
The problem was not systematic (1/3 of bot conversations affected) and was identified and resolved by our teams.

As of 11:30 CEST, the service is now back to normal.
Posted Aug 11, 2023 - 10:00 CEST
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